
They need to focus more on actually caring about the customer and the employee and not the metrics so heavily!
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Not so much focus on the metrics and more just caring for the customer no matter how long it takes per customer.
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When I was hired at State Farm it was for a newly formed position that combined two other positions, but not higher pay than the other position. I also checked out other insurance companies in the area and they paid higher salaries for simular positions.
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