Friendly, supportive and overall teamwork.
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Hands off in most situations. Allow employees to police themselves.
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Listen to the employees. Improve communication. Stop making changes for the sake of change.
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Zero focus on my negatives. They want to know what I bring and examples of how I handle scenarios.
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It's very difficult for any leader to express legitimate gratitude toward front-line employees. It's all fake. Better performance rewards would help.
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Getting into work and prepared is a challenge. This is not exclusive to United. I'm expected to do 12 things before my shift starts. Just want to come in, work and go home.
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