DirecTV is an American digital entertainment services provider delivering sports, news, movies, family and local programming channels. Lire la suite
The job duties, customer interaction makes it worth it. The corporate aspect and total disregard for employees doesn't.
Décrivez brièvement votre expérience globale dans votre entreprise.
Morale is going downhill fast. Employees commitment to the company is disappearing fast.
Qu’avez-vous le plus aimé du procédé d’entretien?
Open and comfortable interviewers who were knowledgeable.
Que faut-il changer pour améliorer la culture de l’entreprise?
Company actually needs to care about the employees.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
More teamwork. Team building. Truthful and open communication. Transparency.
Que faut-il changer pour améliorer la culture de l’entreprise?
Showing Hemingway care and concern for employees and not just numbers.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
The human factor. We're not numbers. Stop holding people accountable for things they can't control.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Field work is primarily a solo endeavor. Rarely have scenarios where we work with others.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Upper management needs to listen and care about the employees. Stop working people to death.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
For what technicians have to endure the pay is not nearly enough in a booming economy. Better pay and benefits.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Wages are rising across the board. Other companies in same industry with very similar positions are being compensated by several dollars more an hour.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Constantly held accountable for things out of our control. Call centers that actually speak English and listen to the customers problems and address them not force sell them.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
The upper leadership team is clueless. Customers are leaving in droves since att bought out directv. They need to listen to the field. The field is the face of the company. They actually have the experiences with people and hear what people are saying.
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