DIRECTV Operations Department Employee Reviews
Briefly describe your overall experience at your company
I install dishes for people who get locked into a 2 year contract
Review from Operations Dept
Review from Operations Dept
I had been one of happiness to get to work everyday when Directv was not owned by AT&T.
Review from Operations Dept
Review from Operations Dept
Underpaid, productivity is down because of constant paycuts. $15,000 per year loss.
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What do you like best about the leadership team?
Works with you to get the job done
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What does the leadership team need to get better at?
Wasteful practices that cost customers money
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Communicating what needs to be done
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Our leadership is all politics and no substance. They don't listen to the workers at all.
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They would need to learn to not micromanage as much as they do. They would also need to stop forcing technicians to close jobs that are bogus and end up taking away bonuses from other techs
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Stop brown nosing upper management and fight for their employees compensation.
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What is the best part about your compensation package?
The pay is good, the benefits are just okay.
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90,000 a year great pay
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Why do you feel undervalued and what would make you feel better about your compensation?
At&t can care less about us and ther in house employees. Contractors must sign unconstitutional contracts to ensure work. 1 DirecTV contractor must have AT&T cell service or you will be fined and or shut off (Fired) 2 Chargebacks, contractors will be charged $64 even for customer caused issues.
Review from Operations Dept
Mastec. I 'm paid piece rate, which means that I'm only paid when a job is closed. If I go to a home and the job cancels, I don't get paid for my time. In the past 10 years I've had 3 days where I worked all day for the company and was paid nothing. Another issue is every 2 years we receive a paycut
Review from Operations Dept
Ok first of all prices per installation have been falling instead of rising. I buy the material and installation tools and next thing you know I get to give this stuff away because you said so. Or else we are threatened with no work or even being fired because we refuse to give our material and time
Review from Operations Dept
To be paid a little more and have benifiets
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My bosses make it my fault when there is no line of sight at homes. I don’t plant trees. Also if I wasn’t charged back on service calls against me that would be great. Sometimes it’s because homeowners have input issues. Not fair.
Review from Operations Dept
What are some of the best things about your team?
They're all solid, hard-working guys. We all have each other's backs. We've had some bad eggs and we've systematically weeded them out.
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We are not paid for company meetings or inventory. We have all excepted it.
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Always there if you need anything
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Ability to bypass management to get questions answered
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What do your coworkers need to improve and how could you work together better?
My team relies on a communication style of multiple small group texts in different regions. We get along better and are able to get through the days and make better sense of the mess that is AT&T, who is handling Directv business.
Review from Operations Dept
Well we don’t really work together so there isn’t much to improve
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What is most positive about the culture and environment at your company?
We work together when someone is running behind. That means that when we help others, we are not compensated for our time.
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Always looking out for the technicians
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I am by myself mostly I like that
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What needs to change to make the company culture better?
There needs to be professionalism
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The tone is set by our GM and our RDO. They create an environment of unnecessary micromanagement and petty revenge. They create anxiety and resentment throughout.
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Environment is negative in the reason that the company is always creating ways, almost every week, that will take more money away from the installers in the field. Coming up with silly metrics that we have no control over, which removes us from being eligible for bonuses.
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New leadership, different metrics that actually matter.
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More emphasis on work life balance
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with the people is a great thing
Review from Operations Dept
What's going wrong and how can it be improved?
Company is just money hungry
Review from Operations Dept
Poor management from the top down. Fire the CEO, VP, and RDO's.
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The company claims to be accommodating for all races, orientations and religious beliefs, however, this is farther from the truth. If they created a scheduling that accommodated all beliefs that would be great.
Review from Operations Dept
Treating your employees and even your contractors with some dignity and respect goes a long way. Comcast treat their contractors better.
Review from Operations Dept
With Mastec, every 2 years we get a paycut. The best improvement for AT&T / Directv would be to remove Mastec and hire us directly at an hourly rate. I love my job however I'm fed up with making less and less. I have 10 years experience and I'm excellent at doing it.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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