DIRECTV Operations Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
I had been one of happiness to get to work everyday when Directv was not owned by AT&T.
Review from Operations Dept
Review from Operations Dept
Underpaid, productivity is down because of constant paycuts. $15,000 per year loss.
Review from Operations Dept
What do you like best about the leadership team?
Works with you to get the job done
Review from Operations Dept
What does the leadership team need to get better at?
Our leadership is all politics and no substance. They don't listen to the workers at all.
Review from Operations Dept
They would need to learn to not micromanage as much as they do. They would also need to stop forcing technicians to close jobs that are bogus and end up taking away bonuses from other techs
Review from Operations Dept
Stop brown nosing upper management and fight for their employees compensation.
Review from Operations Dept
Equipment customer knowledge and being honest with both the customer and the contract installer and stop charging us back for equipment issues or customer mistakes like the tv being on the wrong input or remote controls being eaten by the customers dog.
Review from Operations Dept
Having more compation in day to day life for all employees
Review from Operations Dept
What is the best part about your compensation package?
The pay is good, the benefits are just okay.
Review from Operations Dept
90,000 a year great pay
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
At&t can care less about us and ther in house employees. Contractors must sign unconstitutional contracts to ensure work. 1 DirecTV contractor must have AT&T cell service or you will be fined and or shut off (Fired) 2 Chargebacks, contractors will be charged $64 even for customer caused issues.
Review from Operations Dept
Mastec. I 'm paid piece rate, which means that I'm only paid when a job is closed. If I go to a home and the job cancels, I don't get paid for my time. In the past 10 years I've had 3 days where I worked all day for the company and was paid nothing. Another issue is every 2 years we receive a paycut
Review from Operations Dept
Ok first of all prices per installation have been falling instead of rising. I buy the material and installation tools and next thing you know I get to give this stuff away because you said so. Or else we are threatened with no work or even being fired because we refuse to give our material and time
Review from Operations Dept
To be paid a little more and have benifiets
Review from Operations Dept
My bosses make it my fault when there is no line of sight at homes. I don’t plant trees. Also if I wasn’t charged back on service calls against me that would be great. Sometimes it’s because homeowners have input issues. Not fair.
Review from Operations Dept
What are some of the best things about your team?
They're all solid, hard-working guys. We all have each other's backs. We've had some bad eggs and we've systematically weeded them out.
Review from Operations Dept
We are not paid for company meetings or inventory. We have all excepted it.
Review from Operations Dept
Always there if you need anything
Review from Operations Dept
Ability to bypass management to get questions answered
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
My team relies on a communication style of multiple small group texts in different regions. We get along better and are able to get through the days and make better sense of the mess that is AT&T, who is handling Directv business.
Review from Operations Dept
Well we don’t really work together so there isn’t much to improve
Review from Operations Dept
What is most positive about the culture and environment at your company?
Always looking out for the technicians
Review from Operations Dept
We work together when someone is running behind. That means that when we help others, we are not compensated for our time.
Review from Operations Dept
What needs to change to make the company culture better?
New leadership, different metrics that actually matter.
Review from Operations Dept
More emphasis on work life balance
Review from Operations Dept
Stop laying people off and we need to stop working on thanksgiving and Christmas day the say that they family comes first but when you make your employees work on those days thats not true and if we have to work on those days we need to be compensated not just pay us regular pay
Review from Operations Dept
Environment is negative in the reason that the company is always creating ways, almost every week, that will take more money away from the installers in the field. Coming up with silly metrics that we have no control over, which removes us from being eligible for bonuses.
Review from Operations Dept
The tone is set by our GM and our RDO. They create an environment of unnecessary micromanagement and petty revenge. They create anxiety and resentment throughout.
Review from Operations Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with the people is a great thing
Review from Operations Dept
What's going wrong and how can it be improved?
Poor management from the top down. Fire the CEO, VP, and RDO's.
Review from Operations Dept
The company claims to be accommodating for all races, orientations and religious beliefs, however, this is farther from the truth. If they created a scheduling that accommodated all beliefs that would be great.
Review from Operations Dept
Treating your employees and even your contractors with some dignity and respect goes a long way. Comcast treat their contractors better.
Review from Operations Dept
With Mastec, every 2 years we get a paycut. The best improvement for AT&T / Directv would be to remove Mastec and hire us directly at an hourly rate. I love my job however I'm fed up with making less and less. I have 10 years experience and I'm excellent at doing it.
Review from Operations Dept
Pay your contractors and stop making excuses
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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