First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Compagnie réclamée
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. Lire la suite
Executive management needs to be more involved. Tim McKay does a GREAT job at coming into the call center. Greg, no. Mark, ONCE for integration and he did not speak to any agents. You are supposed to treat your people with respect and care, no matter how low they are on the pyramid.
Décrivez brièvement votre expérience globale dans votre entreprise.
Below average. The kudos that the call center gets, why would those not contribute to awardco points when those are complements by customers? Seems odd...
Qu’est-ce qui vous rend le plus heureux au travail?
The people I work with.
Quelles sont les meilleures choses à propos de votre équipe?
We have so many different types of people it makes working with them great.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
My manager is wonderful and the reason I have stayed for so long with FMB.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Communication with everyone. Tim does a good job for the most part but other leadership does not.
Qu’est-ce qui vous rend le plus heureux au travail?
The AMAZING people in the call center! I would never go to a different area. If you want real, go be friends with them.
Quelles sont les meilleures choses à propos de votre équipe?
My team specifically works so well together. We focus on improving work in a positive way and we actually care about each other and others in Customer Care.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The people we work with directly. Cannot tell you the last time our CEO even came into the call center let alone talked to anyone besides the director. People don't even know who Mark is.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Pay for someone who has been with FMB is not consistent. Someone who is new can come in at a rate as much or close to someone whose been with FMB for 5 plus years.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
You're joking, right? I think this company, along with others, has turned into a doormat for the extremist. God forbid I miss use a pronoun for someone. Maybe you should put it on your forehead then.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Taking time out of their day to meet others at the DDC, not just directors etc. Investing in those who are pay grades 1-4 is investing in the bank. They are your first contact workers, the worker bees. Invest and get to know those people.
Quelles sont les meilleures choses à propos de votre équipe?
Thankfully my direct team is amazing. I have stayed with FMB because of them. I have been offered other jobs and ultimately turned them down because I want to be part of MY team. If I could take them with me, out of FMB, I would.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
FMB keeps asking this, and we keep telling you. The pay for people who put their all in here doesn't make them want to stay. Someone can have years and years of service here and leave because another bank will offer them 2x what FMB pays.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Customer Care is undervalued as a whole department. Customer Care is not paid fairly for the work, knowledge, and dedication they have to put in every single day. Customer Care touches every aspect of the bank but treated like crap even from other FMB employees. Executive team doesn't care about us.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Communication to ALL employees. Actually caring about every area of the bank. No one cares about Customer Care. Ask Mark - CEO - the names of the employees who have been in the Call center more than 3 years. Bet you he cannot name a single one. Unless it's a manager of course :)
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Specifically the call center is very under paid. Thousands of calls and customers come to this area a month. Cussing, screaming, name calling, being verbally abused, are all things the agents have to deal with. For a base of $16.50, this is why you get them here and then they want to leave this dept
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Call Center is paid a peasant salary. I really don't think any of you read these. It's a shame. Been saying the same thing for YEARS! None of you want to work in call center because its HARD work, its MENTALLY draining, we have to work Saturday. Have to know EVERY area of the bank, where it all goes
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