Again, I love the people. The systems however are outdated and antiquated. I know executives are working on that but that's the bulk of the negative feedback I receive from customers; it's the biggest reason I lose them. The people are worth staying for though. I enjoy the camaraderie

It's getting better. We had a rough conversion from Level One to First Merchants. Level One's customers were used to a certain level of technology that FMB couldn't provide; they're getting better at communicating with business customers though.

I love the people and I'm sold on most of the vision for the future...but there are differences in what management sees and forward-facing employees see. We make some simple processes very difficult here. We can protect the customer from most of it, but they still see a lot of that.

They're communicative and available and that's good.

They're accessible and open to new ideas

The teamwork and comradery of my own team

They're accessible in urgent situations

They're communicative, responsive, and relatable

They're collaborative and very helpful

Working with my customers. Accomplishing goals with them.

My actual job; helping small businesses grow, and my team

PTO and salary. The commission structure is a mess though

The closeness I feel to my colleagues. We're in it together.

Working with such a wide array of customers; every situation is different

They're prompt to respond to direct needs of any colleagues, regardless of title

A pay increase. I' m currently working with my manager so it's fine

Accomplishing tasks that sometimes feel impossible and then relaying s positive outcome to the customer

We're like family. We look out for each other; we don't compete with each other

Management seems to genuinely like their employees and believes the messaging they're conveying. That's important.

For the most part, it's sincerely the teamwork, especially from FMB colleagues (speaking as a Level One person)

To help customers grow and help their banking go smoothly. Banking shouldn't be a pain in the fanny.

My manager doesn't micromanage me but his manager does. I don't think adults performing their jobs should be micromanaged.

We know we can turn to one another for anything. If we can do anything to help the other, we will

So helpful. There's always a colleague willing to jump in with suggestions on how to best get things done for our customers

I'm underpaid according to industry standards; I worry about 2024 compensation. Based on the plan, it doesn't look like the same money can be made.

Helping customers with everything from their loan needs to their fraud. I like that they call me first for everything. They know me and they know that I know them.

That it's grandfathered in for now, for Level One employees. Otherwise, I have no idea how to decipher the compensation reports provided monthly, nor have I received a compensation agreement for 2023.

Winning for the little guy. I love working with a customer for months to make sure we've got our request package buttoned up perfectly; it sores through underwriting and a perfect approval is given. Such a win for the small business owner.

I think the previous 2 questions were too vague. For the most part, I love my co-workers but I scored on an average for the absolute impossible co-workers. Some in the documentation unit are so difficult to work with that it effects my portfolio customers.