First Merchants – We are collaborative, and the support on the team is great | Comparably

First Merchants – We are collaborative, and the support on the team is great

First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Compagnie réclamée
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. Lire la suite
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EMPLOYÉ
PARTICIPANTS
1597
TOTAL
NOTATIONS
46339

We are collaborative, and the support on the team is great

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

Valued as a team member, the ability to voice my concerns and seek assistance with policy/procedure changes

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Communication is very lacking. Many departments seem to operate autonomously and independent of one another, causing confusion and miscommunication between teams, customers, and branches. When changes are made, those with direct seem to be the last to know, or learn it from our customer base.

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

Compensation nationally has not kept in pace with inflation, so it is inherently low. Combined with a position in customer care that requires consistent training in roles above my paygrade, while adding more tasks from those roles to my own, without any meaningful increase in wages or benefits

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