Harbor Freight Tools – customers are great, empowered to do right by them when there is a problem. all the problems are internal. | Comparably

Harbor Freight Tools – customers are great, empowered to do right by them when there is a problem. all the problems are internal.

Harbor Freight Tools Compagnie réclamée
We're a 47-year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,500 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value. Lire la suite
EMPLOYÉ
PARTICIPANTS
1295
TOTAL
NOTATIONS
11146
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customers are great, empowered to do right by them when there is a problem. all the problems are internal.

Qu’avez-vous le plus aimé du procédé d’entretien?

very casual - more like talking than interviewing. helps not to be so nervous.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Communicating. They are not consistent but it seems like that is because they dont know what each other is doing because they dont communicate.

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

co-workers are only there for themselves. They will not just jump in and help you do something unless you ask and sometimes they ignore you calling for help because they want to finish what they are working on.

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

Cashiers and logistics make the same amount of money per hour. But cashiers have the chance to earn extra money by selling warranties and memberships. since logistics do not have the same chance to earn more they should just make more money.

Que faut-il changer pour améliorer la culture de l’entreprise?

1) more hours in the budget to complete the work load. 2) fewer keyholders so more of those hours can go to associates (plus fewer people to be inconsistent) 3) pay more comparable to what other retailers are paying - better retention in associates 4) pay more for logistics

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

higher pay would mean lower turn over; more seasoned employees means the work load is easier to manage, they can learn to work better as a team, and more time to develop people to move up. better pay. more hours. more realistic expectations for time to complete pog, pricing, cycle counts, etc.

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