
If there were enough people to fill all positions at any given time you would see better b2b and more productivity. Instead you cut labor and expect more productivity. That makes 0 sense. Horrible business model. Again, fully staff the units and we will be able to give the guest a great experience.
Guests are not getting the best experience possible. Start by allowing more labor usage in each unit. This will cure alot of issues. "Sales cures all" is a lie, especially when you do get more sales but have no extra help to fulfill that demand. More labor = happier customers, and more productivity.