When I started at SPS, it was AMAZING. Once COVID hit, there was no pause or time to reflect on how to scale to a virtual (and then hybrid) workplace. Executives continue to push for more and more work to be done by less and less people and will not pay our top employees to stay. Growing pains!

When I started it was amazing! But the executive team is not keeping up with the times in the fallout of COVID19. They are living in the past.

It used to be great! but it seems like upper management and HR have driven it to the ground.

It was super great and rapidly has been going downhill.

More value placed on internal knowledge keepers

The company does not value its employees

The individual contributors and lower management.

We communicate well and genuinely care about each other.

The employees make it worth it to work there!

My team and managers makes me most happy at work.

The people on my team care about me as a person

Value employees more, pay employees better, have better benefits, stop cheaping out

Fair wages, better health insurance, and transparency on PTO as compared to global teams.

The people on my team are the only thing that make it worth it.

Valuing employees and hiring enough people to do the work they are asking us to do

The executive team needs to do a better job of treating employees like people rather than expendable resources.

Listening to employees and showing them their value in living wage increases and better non-monetary benefits like sick time off and swag.

Getting paid more Better health insurance More swag - we used to get more and now it is stingy as heck Paid time off for volunteering

They need to pay their employees more. They need to hire enough people to do the work that they are requesting. They need to create a more robust remote employee structure.

I LOVE my team. They are the reason that I am still at SPS. They truly care how I am doing as a person, they work hard, and they are fun to be around!

I love that even though the executive team does not seem to value mental and physical health, my team definitely does. I love coming to work and having the opportunity to work with such empathetic and caring people.

My team and my manager. Even when there is pressure from executives to be in office or to drink the kool-aid, my team and managers are so grounding and real. It is nice to know that there are people that care here.

They need to be more aware of how to keep individual contributors morale up and pay employees more for the contributions they bring. The leadership team leans on how much money the company makes but the employees do not see that benefit whatsoever.

The executive team and upper management are disconnected and don't make an effort to understand the employee experience - they are only concerned about the customers and do not seem to understand that if the employees are heard and treated better, so will their customers.

Better health insurance is needed, the change to UHC was gutting. HR has their hands in too many buckets at the company and needs to stay in their lane. Yearly updates need to be aligned with inflation otherwise we all are losing money.

Employees need better benefits and more pay. Documentation needs to be a priority as it is currently in shambles company wide and is not scalable. Less pressure needs to be put on employees to come into the office. More people need to be hired within customer success.

They need to be better at understanding what employees want - as much as swag is nice having increased pay, better benefits, and increased workplace flexibility would go much further. Our benefits are good, but not anything that screams "employees come first" (especially when it comes to holidays).

As an international organization, I do understand that each office will have different holidays. However, it does seem that the US office has significantly less holidays than other offices. It would be nice to see more paid time off as part of our benefits rather than cutting more.

Because I do not get paid enough, do not have benefits that are any better than anywhere else I could work, and the executive team has made it abundantly clear that customers are more important than employees, as well as the fact that SPS has so much cash but cannot give out living merit raises.