SPS Commerce Customer Support Department Employee Reviews

Overall, I feel secure and enjoy a great work environment with an excellent work-life balance. However, I would appreciate more challenges and opportunities for career growth at SPS, as I’m eager to further develop my skills and take on new responsibilitie

Review from Customer Support Dept

slightly chaotic, lots of change in a short period of time, makes it a bit challenging to settle into a process and work flow

Review from Customer Support Dept

I'm still relatively new to SPS but so far, I couldn't be happier. I would recommend SPS to everyone as a wonderful place to work.

Review from Customer Support Dept

I have loved working for SPS and I hope to be here for many more years

Review from Customer Support Dept

I love my job, but I feel the company is not always on the lookout for advancing or growing those companies acquired or fully remote. I see within the organization those based out of MSP moving and growing while those of us remote, while working and contributing equally as hard, being overlooked.

Review from Customer Support Dept

Frequent communication at a reasonable and understandable level

Review from Customer Support Dept

Planning ahead and care for the employees

Review from Customer Support Dept

Transparency, approachability, and they look after their employees.

Review from Customer Support Dept

they provide a lot of information at company meetings, and via emails. They are approachable when you see them in person and interested in hearing opinions and thoughts from all employees

Review from Customer Support Dept

Fostering a good culture for all

Review from Customer Support Dept

They need to stop micro managing and focus on the long term solution of the problem. Not by making the employees as the solution to the problem

Review from Customer Support Dept

Treating employees like adults. Enough of the college campus theatrics and corporate pep rallies

Review from Customer Support Dept

If the goal is to be a billion dollar company, the profits need to reflect in the workers compensation, instead of just the executive leader's bonuses

Review from Customer Support Dept

Paying equitable wages and actually caring about employee feedback instead of making decisions on behalf of the employees.

Review from Customer Support Dept

Better pay, recognition and we need to be told how a journey to 1 Billion will impact the individual contributors in the organization, and not just to make shareholders rich.

Review from Customer Support Dept

Pay, 401k match, health insurance

Review from Customer Support Dept

Stock awards and annual MIP

Review from Customer Support Dept

Fair wages, great benefits, and stock purchase plan.

Review from Customer Support Dept

bonus and restricted stock units

Review from Customer Support Dept

I am paid a fair wage for the work I do

Review from Customer Support Dept

Benefits are not standardized globally and vary even within the same country, including differences in pension plans, stock options, and health insurance. Additionally, salaries are not aligned with local market rates for comparable roles.

Review from Customer Support Dept

Feel for the type of work I am doing, the pay should be more.

Review from Customer Support Dept

I feel I should be paid more for my role and output.

Review from Customer Support Dept

more perks are needed and more time and opportunities to spend physically with my manger and the whole team and after so many years in the company I would greatly appreciate some kind of recognition of all the hard work and dedication i have been showing and giving for so many years

Review from Customer Support Dept

Hopefully there is a good salary adjustment

Review from Customer Support Dept

The best thing about my team is our strong collaboration and support. We help each other whenever needed, can always rely on one another, and actively share knowledge. This creates a positive environment where everyone feels valued and empowered to grow together.

Review from Customer Support Dept

open, honest, sense of purpose, good sense of humor

Review from Customer Support Dept

Teamwork. Everyone has each other's backs.

Review from Customer Support Dept

everyone is always willing to help each other

Review from Customer Support Dept

knowledgeable, friendly, smart teammates who are patient

Review from Customer Support Dept

SPS recruits for diversity but onboards for conformity.

Review from Customer Support Dept

It is not my coworkers, it is the company HR issue of hiring for diversity and yet onboarding for conformity.

Review from Customer Support Dept

I think roles are not defined on our team. Consultant keep taking on more and more responsibility and yet nothing gets taken to a different group to handle

Review from Customer Support Dept

Communication is broken across the departments and many don't try to learn at all. There are few employees left who actually try, but they end up leaving the company for another company who will properly pay them.

Review from Customer Support Dept

Yelling and anger is not necessary or productive. I do the best I can everyday and some days barely take a lunch to get tasks completed. More understanding and appreciation and patience.

Review from Customer Support Dept

The most positive aspect of my company’s culture is that everyone can truly be themselves. It’s an inclusive, welcoming environment where diverse perspectives are valued. The positivity fosters respect, open communicat

Review from Customer Support Dept

helpful, friendly, and always learning

Review from Customer Support Dept

Inclusivity, diversity, and inclusion are welcome.

Review from Customer Support Dept

You know leadership truly care about their employees

Review from Customer Support Dept

Everyone is allowed and respected for being themselves

Review from Customer Support Dept

maybe more in person interaction. I realized that the thing that made me stay on my last work is the people working with me. Even if the work is too heavy, this helps me stay and find the value on what I do.

Review from Customer Support Dept

What makes me happiest at work are my supportive colleagues, the continuous opportunities for learning and personal growth, and being able to contribute to meaningful improvements. It's incredibly rewarding to play a part in both the company's success and my own development.

Review from Customer Support Dept

Solving a problem that impacts many people

Review from Customer Support Dept

Achieving goals, learning new things, meeting new people.

Review from Customer Support Dept

when it is time to punch out

Review from Customer Support Dept

guiding my team and assisting them with challenging issues

Review from Customer Support Dept

I have very little buy-in to the success in the company, because I do not see how getting SPS to $1 Billion will impact me at all. I only see the rich getting richer at our company.

Review from Customer Support Dept

Our product doesn't work. Customers are being sold something we can't deliver. I walk in every day feeling defeated before the day begins. Our product doesn't work and we don't have technical resources or support to make anything better.

Review from Customer Support Dept

Sales growth takes precedent over everything else: our capabilities, customer's technical and business capabilities and our customer's needs. In theory, we should sell what the customer actually needs and can use, rather than trying to maximize every sale and our sales reach.

Review from Customer Support Dept

Our tools don't work. Our customers have a negative experience because there are constantly bugs that are maybe being looked at or things are bandaided together.

Review from Customer Support Dept

I can only speak about Support Resolution and not for all of SPS Commerce. Support Resolution is a frustrating place to work -from directionless management to the lack of how the work is structured. Analysts are burnt out and they are always hiring because Customer Support is not a good job.

Review from Customer Support Dept