SPS Commerce Customer Success Department Employee Reviews

i love working here. I learned a lot and everyday a learn more. However, in my team I believe we are overwork because we received so many tickets, but I know eventually it will be ok.

Review from Customer Success Dept

So different from manager to manager. A hands off manager can really throw things off in the wrong direction. A good one doesnt micromanage but gets things done behind the scenes while demonstrating transparency and communicating company initiatives to the team so nothing is a surprise

Review from Customer Success Dept

I am paid fairly however I don't see a clear career path for myself. I also

Review from Customer Success Dept

SPS has been a good place to build my professional experience

Review from Customer Success Dept

Things move fast, but not too fast, and the people and culture is just as important as the growth which makes this an exciting place to be.

Review from Customer Success Dept

they hear us and do their best to help out team succeed

Review from Customer Success Dept

They actually listen and often ask for input on how to improve processes.

Review from Customer Success Dept

Career ladder remains unclear and external resourcing is often over valued compared to those building their career at SPS

Review from Customer Success Dept

Balanced approach to growth and investment in the team to drive sustainable growth.

Review from Customer Success Dept

Open, Inspiring, Innovative, Driven, Success

Review from Customer Success Dept

Managers need to follow through with the things they promise to assist with.

Review from Customer Success Dept

Updating policies to be more inclusive, like a realistic maternity leave and options for part-time work.

Review from Customer Success Dept

The Senior Management team has made numerous decisions and movements over the last several years that have improved their life and financial situations while not doing the same for their employees, all while lying to our faces and saying employees come first.

Review from Customer Success Dept

work life balance / Project acceptable Load

Review from Customer Success Dept

Focus more on employee perspective instead of pushing through initiatives from the top that aren't practical. Wages are low and workload is high. Employee wellbeing isn't being prioritized

Review from Customer Success Dept

maybe my compensation and VLs

Review from Customer Success Dept

The PTO is pretty decent after the first tier.

Review from Customer Success Dept

My pay and the foodsby perk

Review from Customer Success Dept

Employee Stock Plans are a nice bonus

Review from Customer Success Dept

The MIP and the stock plan are great incentives.

Review from Customer Success Dept

The only reason I am saying that I am not paid fairly is because of the massive increase in products and services (inflation) that we've seen over the past 3-4 years. If inflation is 10% (for example), yearly merit increases should be at least 10%.

Review from Customer Success Dept

SPS has the opportunity to provide competitive compensation based on the market and the performance of the company

Review from Customer Success Dept

I think, overall, SPS could do better in how they pay their employees. I would like to see more pay transparency and a better idea of pay grade levels internally.

Review from Customer Success Dept

Unlike our executive and senior management team, individual contributor salaries and benefits have not kept up with inflation and we have changed benefits providers to worse companies to work with - so the quality of our benefits has decreased along with our buying power.

Review from Customer Success Dept

I believe that everyone at SPS deserves to be paid more for the work they are doing.

Review from Customer Success Dept

everyone has time to help each other

Review from Customer Success Dept

Everyone likes to have fun

Review from Customer Success Dept

Our manager is an advocate for us in terms of what type of work we should be executing as well as making sure we feel supported in our attempts at work-life balance to the best of their abilities.

Review from Customer Success Dept

Respect and open communication. I feel I can ask or tell my manager and co-workers just about anything and they won't judge me.

Review from Customer Success Dept

the culture is very strong within my team

Review from Customer Success Dept

They should stop micro-managing others because of their own insecurities. I have never had to dim someone else's light in order to shine. Succeed Together is difficult when you have colleagues that try to shut you down.

Review from Customer Success Dept

More trainings, more familiarization with tools and troubleshooting

Review from Customer Success Dept

Curiosity, collaboration, and drive. Many of my coworkers fall into tunnel vision and aren't curious about how other teams operate, how we can better collaborate across teams, and have little drive to try new processes.

Review from Customer Success Dept

more training better skills when hired

Review from Customer Success Dept

Better collaboration across teams is needed

Review from Customer Success Dept

everyone grows here and you get recognition in all your efforts

Review from Customer Success Dept

Working completely remotely and flexibility with working remotely for folks that are in Minneapolis

Review from Customer Success Dept

My managers and my team are supportive

Review from Customer Success Dept

Hard work trickles down. What I mean is, you don't see the managers doing nothing and delegating everything to their employees. Most of them work longer hours, and lead by example. They walk the walk.

Review from Customer Success Dept

very strong collaboration amongst peers

Review from Customer Success Dept

have a clearly defined processes and procedures and train staff to follow them

Review from Customer Success Dept

Pay employees better and provide better avenue of growth and expansion

Review from Customer Success Dept

People need to be trained in better on what every team handles. Everyone seems to think billing support handles everything and when we need to reach out we get no response unless we get a manager involved. The account executives are the worst at response time and invoicing team is bad as well.

Review from Customer Success Dept

Employees need to be more of a main focus and need to be rewarded for hard work.

Review from Customer Success Dept

Less micromanaging and harshness and more acceptance and feeling of togetherness.

Review from Customer Success Dept

Socializing with customers and coworkers at the beginning and end of meetings

Review from Customer Success Dept

When I'm able to resolve a complex problem. When it seems like the sky is falling, that is when I do my best work. There is nothing more rewarding taking an angry customer and turning them into a happy customer.

Review from Customer Success Dept

I love what I do, the team I work with and the customers I support. I am truly passionate about SPS and driving our success.

Review from Customer Success Dept

The opportunity to better my customers

Review from Customer Success Dept

the people I get to work with

Review from Customer Success Dept

I have would appreciate the opportunity to work 4 days vs 5. It's difficult to manage all of my work and life at home and I don't think it NEEDS to be difficult. I think that type of stress can be mitigated with intentional policies from the executive team.

Review from Customer Success Dept

We aren't being paid enough to keep up with inflation, the housing market, and just general cost of living increases.

Review from Customer Success Dept

I have 120 projects. How am I supposed to drive them all? No PM or consultant should have this much to keep track of.

Review from Customer Success Dept

I think I understood when accepting the job that the work itself would not be enjoyable, wanted to set myself up to move into another team that would be more geared towards my interests

Review from Customer Success Dept

Often times i feel like i cant make a difference in my role

Review from Customer Success Dept