TTEC Compagnie réclamée
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Lire la suite
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In the span of my 8 year career here, I have seen ttec have great intentions and poor execution. The executive leadership is comprised of various members that behave and operate like a "Good Ole Boys" club to which only the cool and popular kids get to enjoy the perks. Not enough characters left...
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
There is too much politics and favoritism. For a company that preaches Acting As One, is does not enforce a team approach.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The pay is well below the market industry. Changes in PTO banks reduced the employees ability to plan for emergencies. They stopped contributing to 401k. Bonus and raises have gone away.
Qu’est-ce qui vous rend le plus heureux au travail?
Interacting with my own direct reports. While the company may let us down, I will not let them down and seeing the grow and develop is the most rewarding part of my job.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Couldn't tell you. As a middle manager in a support role, I do not qualify for anything that is for employee engagement, rewards or recognition. I volunteer for our employee engagement committee, and other culture impacting groups, but have no voice- just work.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Practicing what they preach. Taking support roles and other specialized experts seriously. Ttec is the epitome of the crud rolling downhill. There has been such a focus on empowering the front line, that is has alienated middle management, added more work but stripped them of their voice.
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