TTEC CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I'm grateful for the opportunity with TTEC and how the company invests in their employees.
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership team is always looking for ways to enhance your skills and keep you on with the company from project to project.
Review from Customer Support Dept
Excellent management and communication,you do need to be tech savvy or you will have issues
Review from Customer Support Dept
The following are words that describe them. Direction Loyalty Commitment Reliable Dependable
Review from Customer Support Dept
I love #ttec values. I everyday read and improving myself as much as possible. #ExperienceTTEC
Review from Customer Support Dept
nothing really I'm having a medical issues and I can't get clear instructions on what to do bcuz I haven't been an employee long enough to go on Leave so I asked if I can switch to a different contract and that was last week. Still waiting...
Review from Customer Support Dept
What does the leadership team need to get better at?
Left me unemployed on Christmas giving only 2 days notice , saying project is over. After being one week unemployed offered me $12.50 per hour for another project from$17 per hour. However, some of the agents remain on the same pay of $17 per hour. Terrible management, very selfish. No stability.
Review from Customer Support Dept
Communication. The company seems to be very disorganized and they lack in keeping employees up-to-date with changes. I have worked in Customer Service for years and I understand the nature of this business is ever changing however they fail to have an effective method of communicating changes.
Review from Customer Support Dept
UPDATE DAILY and insure rapid dissemination and implementation of changes due to corona virus (COVID-19). Very disappointed that this website was last updated a week ago and conflicts with a recent Presidential LAW which states paid leave, not using PTO. Writing KY Gov Beshear and filing complaint
Review from Customer Support Dept
Listening / caring about staff
Review from Customer Support Dept
They need to offer all Teletech Facilities the same kind of compensation and competitve pay across the board.
Review from Customer Support Dept
What is the best part about your compensation package?
We have great perks and a few options
Review from Customer Support Dept
The pay rate is great.
Review from Customer Support Dept
It is not minimum wage
Review from Customer Support Dept
Cost is very reasonable and affordable
Review from Customer Support Dept
Variety of benefits and offers legal services.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
No healthcare, very limited dental insurance. No vacation
Review from Customer Support Dept
Make sure those who are mandated to stay home, stay home. If some one is SICK, ensure they are not penalized for staying home. We were told FREE tests. TL's did not know about FREE TESTS. We were told our PTO would not be used when mandated to stay home. They are! Retired VET is disappointed!
Review from Customer Support Dept
if they kept promises after training you up
Review from Customer Support Dept
I feel undervalued because I work in a building below city code... in a facility without a Human Resources Team or accountable Managment Team. All employee incentive for salary have been cut and no employment advancment or salary incentive exists.
Review from Customer Support Dept
I just need someone to communicate with me when I send them a email. I am already sick I don't need any additional stress. I was attempting to be proactive and I feel like I'm on my own.
Review from Customer Support Dept
What are some of the best things about your team?
My team includes people from all walks of life, diversity.
Review from Customer Support Dept
full of good people and stuff
Review from Customer Support Dept
Tips on my previous days, weeks and future situation or success.
Review from Customer Support Dept
I work in a workplace that values teamwork and eachother and believes in.. doing what they can to support eachother.
Review from Customer Support Dept
The friendships that have been gained
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Better communication. Team leaders must have better knowledge
Review from Customer Support Dept
Nothing, they are just being themselves.
Review from Customer Support Dept
Communications need to be more streamlined
Review from Customer Support Dept
All of them are trash
Review from Customer Support Dept
Co-workers are not trained well enough to help each other but that is the fault of management not theirs.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Nothing except maybe a few employees
Review from Customer Support Dept
Willingness to help each other.
Review from Customer Support Dept
Work from home opportunity, diverse people, great vibes
Review from Customer Support Dept
Smiling faces, diversity, can do attitude
Review from Customer Support Dept
We are Clevelanders.. we believe in hard work, teamwork and the ability to deliver rockin Customer Service doing the job correctly the best we can, the first time around.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better management , stability and equality
Review from Customer Support Dept
Everything... we need a Human Resources Team with competitve wages, and a company value to promote from within.
Review from Customer Support Dept
Upper Management expectations that there is unlimited time at team lead level when we are the worst paid of the company
Review from Customer Support Dept
They need ton actually train people correctly and then give them proper support once they complete training. Starting with Team Leads who actually know the client and job we perform would be a great first step. Then you need to respect your employees more.
Review from Customer Support Dept
Every thing needs to change
Review from Customer Support Dept
What did you like most about the interview process?
It was so cool that it was virtual. I have gotten so comfortable in front of the camera ever since
Review from Customer Support Dept
It was direct and to thr point, considerate and gave a good overview.
Review from Customer Support Dept
This does not apply to me at this time. Most are informative.
Review from Customer Support Dept
Friendly and not formal. It was more like a conversation
Review from Customer Support Dept
TTEC trusted our experience to give us an opportunity to work. I'm very grateful.
Review from Customer Support Dept
What would you improve about your company's interview process?
Better communications, TA must posses better knowledge and understand questions and concerns
Review from Customer Support Dept
Annoying and they lie all the time
Review from Customer Support Dept
don't seem so desperate when bringing people in
Review from Customer Support Dept
I recommend the recruiting team be adequately staffed & the recruiters introduce themselves & open up a direct line of communication to potential new hires to provide a personalised & professional approach to the hiring process. Throughout my hiring process there were no direct point of contact.
Review from Customer Support Dept
What makes you most happy at work?
Ability to show my skills and help my coworkers when possible
Review from Customer Support Dept
I enjoy the result of my day.
Review from Customer Support Dept
I enjoy the opportunity to provide exceptional customer service and help Nissan/Infiniti.
Review from Customer Support Dept
What makes me most happy at work is assisting customers.
Review from Customer Support Dept
Receiving a pay check after two weeks
Review from Customer Support Dept
What's going wrong and how can it be improved?
Treat the employees like humans and not equipment and let employees help each other .
Review from Customer Support Dept
The training was rushed if you call it a training trying to rush people to get on calls. But don't want to pay people then to send a email before our 2nd day to pull the contract is observed
Review from Customer Support Dept
terrible management, fire them all
Review from Customer Support Dept
Need an on site hr then I can speak to the issues that we have face to face
Review from Customer Support Dept
Moral needs to change and upper Management needs to help
Review from Customer Support Dept
What do you like best about your company?
The different clients you can work for.
Review from Customer Support Dept
What would you most like to see improved at your company?
The politics taken out.
Review from Customer Support Dept