TTEC Operations Department Employee Reviews
Briefly describe your overall experience at your company
Great working environment, a lot of opportunities for growth!
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It's been a great experience specially during the launch of the campaign.
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What do you like best about the leadership team?
They can delegate and perform at the highest level
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The freedom to share new ideas to improve everyone's experience.
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They are caring and understanding about our personal life. They also make sure we feel supported.
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I can always count on them
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The transparency and the ability to assist in all areas when needed.
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What does the leadership team need to get better at?
Communication is severely lacking in this company.
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Practicing what they preach. Taking support roles and other specialized experts seriously. Ttec is the epitome of the crud rolling downhill. There has been such a focus on empowering the front line, that is has alienated middle management, added more work but stripped them of their voice.
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Upper management needs to take better care of their Team Leads/Supervisors better. Starting with work load. Team ratios of 30+ to 1 is not an effective way to manage a team.
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differential or preferred treatment of certain groups is still the norm. Pay is still below industry norm. Office politics, as well as country politics, still play way too large a roll in this workplace.
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Caring for the people under them. Listening to employee feedback. Wanting to hear employee feedback.
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What is the best part about your compensation package?
Everyone wants more :), but I really appreciate that we have a dialog about compensation and personal salary expectations. So my expectations matched with companies, and I am satisfied with my current compensation package.
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Definitely stock options on an annual basis
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constantly evolving to award good performance
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Commission and Competitions in regular basis.
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Studies Reimbursement, although I don't know how to apply to it.
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Why do you feel undervalued and what would make you feel better about your compensation?
I understand that other employees, with fewer responsibilities and greater benefits are paid better than me.
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As a team leader, we had a responsibilites list that never ended. Yet no performance reviews or yearly raises. Then, I was told I was laid off due to performance. Although, I provided proof the numbers used to measure were better than my coworkers.
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I feel like after my promotion there was no verification to ensure my pay was adequate. I am currently at the same pay as agents are and i feel like there should be some sort of change made so General administrative employees are paid fairly. I was told the pay would change, it has not.
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we are asked not to work on weekends or evenings, but often to get the job done, we need to work more than only 8 hours/day
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Inflation Vs same salary. commission has a cap,
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What are some of the best things about your team?
We work together and communicate.
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That we are working on-site so everyone can have a better communication to each other.
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they are nice and caring and they work hard.
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I can always learn something from my team. I feel that I am not only a team member but sometimes a friend or mentor. My team likes activities, proactive solutions and hitting the target, as they can get more commission.
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The team under me is amazing. They care for one another and for me and do a great job for me. My team lead coworkers are always helpful.
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What do your coworkers need to improve and how could you work together better?
There is too much politics and favoritism. For a company that preaches Acting As One, is does not enforce a team approach.
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a positive attitude and the HONEST sharing of best practices- the "competition" of P4P seems to create a divide among sharing those successful practices
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My team is great, but my peers are not. With training in a different hierarchy, there is almost zero accountability for the training manager's consistently poor performance. The other manager have little engagement in events, improving employee experience, and consistent communication.
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What is most positive about the culture and environment at your company?
Everybody is happy to be there and work to the best of their abilities for this company!
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That people can be heard and opinions count towards the benefit of the company.
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We are a multicultural company and I like that company tries to build an office environment for everyone. I like initiatives related to sharing the culture from different countries or regions. I like our positive competitive environment as we are sellers.
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working as a big family, support whoever needs help
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I feel like the chance the grow with the company is the best part of the culture, as well as the relationships we can foster with peers.
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What needs to change to make the company culture better?
There aren't any Environment reviews of TTEC yet.
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What did you like most about the interview process?
They were honest from the start, nothing was hidden
Review from Operations Dept
the focus on explaining the job and culture
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It was friendly and a chance for me to know the company as well.
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the behavioral portion of the interview process
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I could say that we are looking forward to the conultant's success with the company by assigning them to the LOB where they fit and could enhance their skills further. We find value in each applicant that we hire.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of TTEC yet.
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What makes you most happy at work?
The team I lead was amazing.
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Sharing ideas and seeing that they can be executed.
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People is what makes me most happy here
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being able to make a difference for someone
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I am able to work from home and still be very productive
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What's going wrong and how can it be improved?
Like to go, but EXcited is not the word, as it is very stressful. Work from home improved my life and I am more productive, as well as the agents are more productive. Less drama, less WHY cases. New 2020 table seating is horrible environment, loud, and they are literally on top of each other
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no direction, communication is lacking right now but that's due to the current environment ever changing.
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We continue to trip over dollars to pick up pennies. When, as a company, we can understand the difference between value and cost, we may be able to turn the culture around.
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The company was poorly prepared for a situation in which we would need to work from home. The larger teams added to WAH situations, on top of all the system issues makes everything 10 times harder, yet the expectations of daily, weekly, and monthly duties has not decreased. In fact, they increased.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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