
It was quick and in a group format
From training to team leadership everything is wrong with this company.
They hourly wage is too low for the expectations and job responsibilities.
Co-workers are not trained well enough to help each other but that is the fault of management not theirs.
Leadership has no clue what their team members actually do every day. They are unable to answer any questions as they have never worked the client or been trained on it.
They need ton actually train people correctly and then give them proper support once they complete training. Starting with Team Leads who actually know the client and job we perform would be a great first step. Then you need to respect your employees more.