My experience is generally positive, although there has been some new management that I am still adjusting to. We have differences in what we prioritize and how we communicate, so that is an adjustment. Otherwise, I am happy here and enjoy my colleagues and customers.

They seem to be transparent and open to suggestions and conversation.

The people are the best. Everyone is supportive and willing to help.

The work/life balance is great, and we are generally trusted to get our work done without being micromanaged.

I enjoy being able to help our customers achieve their goals. I also enjoy interacting with friends and coworkers.

When customer express their satisfaction and happiness with the product, it's a great feeling. I also enjoy communicating with my colleagues.

I like that the leadership team is transparent. We know where we stand and there isn't any guessing about the company overall.

Our team is close and we talk every day. We talk about work but also personal things. We all have similar personalities and sense of humor so we get along really well.

The CSM team is very open and helpful. They are always willing to hop on a call to brainstorm, and never make you feel like your question is stupid. They are incredibly supportive, helpful and want everyone on the team to succeed.

We are paid below the industry standard for CSMs. We also do a significant amount of work to retain customers and most goes unnoticed. We need better compensation and recognition and health benefits. At previous companies where I was a CSM, everyone was paid a minimum of $110k, not including OTE.

I feel as though my compensation does not match the value I am bringing to the company. It also seems to be below market average for similar jobs at similar companies. Our health benefits could be better. The deductible that I have to reach before I get full benefits is almost impossible to meet.