ZeroFox Customer Success Department Employee Reviews

I am enjoying my work day in and day out.

Review from Customer Success Dept · Posted 16 hours ago

the experience has been great, but the many restructures and lay offs are concerning. I understand the mission and end goal, but there's no security

Review from Customer Success Dept · Posted 2 days ago

Overall very positive. I appreciate the people and the common goals we share.

Review from Customer Success Dept · Posted 2 days ago

When I first started at the company, I felt such motivation, autonomy, trust and confidence boosting and I do feel like that has diminished slightly as I am feeling more of a surveillance type of culture, more blame going around for churn, more change that isn't fully fleshed out

Review from Customer Success Dept · Posted 2 days ago

Fantastic, challenging, and fun! I've only been here for 5 months and its been amazing!

Review from Customer Success Dept · Posted 21 hours ago

Having the ground level connect.

Review from Customer Success Dept · Posted 16 hours ago

no micromanaging but aware of what's going on

Review from Customer Success Dept · Posted 2 days ago

Leaders in my business unit are approachable, understanding, supportive, and generally the best people to work for. Executive leadership feels a bit distant. I don't communicate with them and really only see them on Town Hall meetings but they likely don't know my name or anything I do here.

Review from Customer Success Dept · Posted 2 days ago

They seem like real people, and try to connect with the employees as human beings

Review from Customer Success Dept · Posted 2 days ago

They have a clear vision and they are very transparent with us. They are willing to listen to us and work with us to resolve blockers so that we can execute effectively.

Review from Customer Success Dept · Posted 21 hours ago

Hiring the right people, taking accountability.

Review from Customer Success Dept · Posted 2 days ago

Senior leadership is putting pressure on employees when clients churn. They need to understand that employees have a greater relationship with clients, clients tell employees it was your leadership that failed you. Our performance is based on renewals, and leadership is micro managing.

Review from Customer Success Dept · Posted 23 days ago

Awareness of our opportunities and customer sentiment. Show interest in the ethical responsibilities we have as an organization (supporting DHS is a complex ethical issue). Have we considered how personal these issues may be for our team? They are not strictly "political" as our leadership states.

Review from Customer Success Dept

Identifying swimlanes across customer success, account management, and sales engineering.

Review from Customer Success Dept

Get better at focusing on customer experience rather than elaborate process which is only becoming a hassle and not making anybody's life easier. Treat and talk to employees with respect and support them. If not attrition is bound to happen

Review from Customer Success Dept

No comments on this one.

Review from Customer Success Dept · Posted 16 hours ago

The bonus that is split into quarters

Review from Customer Success Dept · Posted 21 hours ago

Health savings account is the best

Review from Customer Success Dept · Posted 2 days ago

The working hours, the flexibility and the salary

Review from Customer Success Dept · Posted 21 days ago

Unlimited PTO. As a working parent I have a deep appreciation for not having to worry about a PTO bank when my kid once again gets sick and has to be picked up or stay home from school. It makes employment feel a lot more like a give & take relationship and allows me space to do my best work.

Review from Customer Success Dept · Posted 2 days ago

All my degrees, certifications, skills and languages I know were not looked at when making an offer. Teammates with no degrees and that can speak only English that also started after me were given a higher starting salary. I also take more team initiative and have daily tasks nobody else does.

Review from Customer Success Dept · Posted 17 days ago

My department is paid ~25% less than the average in this industry. Also using "bonuses" as bait doesn't work when we haven't hit a goal in years

Review from Customer Success Dept · Posted 2 days ago

My compensation is not market value for the role, performance driven raises are inconsequential and the lack of benefits like 100% paid parental leave also does not support the feeling of being valued

Review from Customer Success Dept · Posted 2 days ago

The pay is quite a bit lower than similar positions at other companies. The benefits are ok. The work is super interesting and the coworkers are great. There are good reasons to work here. The pay has just been disappointing.

Review from Customer Success Dept · Posted 2 days ago

Market rate compensation. We pay considerably low compared to market rates. A real career path outlined.

Review from Customer Success Dept · Posted 2 days ago

Collaborative Strong Knowledge helpful keen in learning

Review from Customer Success Dept · Posted 16 hours ago

everyone cares and has a good culture

Review from Customer Success Dept · Posted 2 days ago

We hire kind, smart, & driven people that are willing to roll up their sleeves. Everyone is understanding & supportive. We are always picking each others brains for inspiration & keeping the ship afloat when someone is OOO. This teamwork is a direct reflection of the great leaders we report to.

Review from Customer Success Dept · Posted 2 days ago

My team is a group of rockstars, and we all support each other and want to see each other succeed and they truly make the day to day experience the best

Review from Customer Success Dept · Posted 2 days ago

We make work fun! Everyone are happy to help out and they do not shy away from voicing out their opinions. We also play foosball regularly at office which keeps the environment competitive and fun

Review from Customer Success Dept · Posted 21 hours ago

There aren't very clear swimlanes when it comes to roles and responsibilities.

Review from Customer Success Dept · Posted 24 days ago

Many seem stressed and dissatisfied with the work. I do not blame my colleagues for their irritation.

Review from Customer Success Dept

Focus on work and don't ask anything personal

Review from Customer Success Dept

I it would be gud if the say thing straight up rather not back stab

Review from Customer Success Dept

They need to be motivated and start enjoying what they do

Review from Customer Success Dept

I guess it's the people and how the teams work together.

Review from Customer Success Dept · Posted 16 hours ago

everyone cares about the success. you can feel everyone's participation

Review from Customer Success Dept · Posted 2 days ago

The people I work with every day and the trust leadership has shown.

Review from Customer Success Dept · Posted 2 days ago

The most positive thing about the environment is the people we work with

Review from Customer Success Dept · Posted 2 days ago

Everyone are so friendly and willing to help out whenever I have doubts related to work. It is easy to reach out to my colleagues and leadership team at any time. The leadership team is transparent with us and have a clear vision

Review from Customer Success Dept · Posted 21 hours ago

Accountability is #1. Product needs to own the gaps in the product.

Review from Customer Success Dept · Posted 2 days ago

Putting less pressure on employees for churning clients and leaderships tendencies to blame the employees for lack of knowledge, and work. Leadership is trending in direction to belittle employees, emotionally and professionally.

Review from Customer Success Dept · Posted 23 days ago

Management should change and managers should learn to manage the team without playing favourites or being biased

Review from Customer Success Dept

Senior executives needs to be transparent on how profits are spent. They are always talking about growth happened, but where is that profit being spent, people assume its always in senior executives pockets.

Review from Customer Success Dept

People are very disrespectful and sometimes insensitive when they talk

Review from Customer Success Dept

Visiting office to work collaboratively, Helping my team members, Leading from front, Suggesting new ideas/solutions for problems

Review from Customer Success Dept · Posted 16 hours ago

I like knowing what I'm doing day to day. the confidence makes the days better

Review from Customer Success Dept · Posted 2 days ago

Feeling like I'm helping others and doing impactful things.

Review from Customer Success Dept · Posted 2 days ago

The people I work with and the relationships I have with my clients that I speak with

Review from Customer Success Dept · Posted 2 days ago

Bringing value to the company. Working in Customer Success really lets me see tangible results which keeps me motivated

Review from Customer Success Dept · Posted 21 hours ago

It's been difficult to focus on the actual work when the majority of the directives from leadership are around administrative task tracking.

Review from Customer Success Dept · Posted 2 days ago

Work environment became toxic. My manager is micro managing and continues to emotionally abuse me emotionally for lack of knowledge, age, and race. It is evidence that as the minority on the team, leadership is releasing frustration to me.

Review from Customer Success Dept · Posted 23 days ago

There needs to be more conversations about career pathing and how we can grow with the company and not stay stagnant in one role.

Review from Customer Success Dept · Posted 24 days ago

Revenue and retention are significantly down (which is affecting any potential bonuses) and it is causing a chaotic shift in additional tasks and responsibilities for tracking purposes. There seems to be huge rifts between departments and everyone is blaming each other. Improve communication

Review from Customer Success Dept · Posted a month ago

There seems to be a disconnect where many of us are incredibly busy , but are questioned on our effectiveness and workload.

Review from Customer Success Dept