ZeroFox Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
It’s been a really good experience overall. The people are great,
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I appreciate the transparency about our financial standing.
Review from Customer Success Dept
Their complete transparency and honesty.
Review from Customer Success Dept
They are honest, transparent and approachable. Very genuine.
Review from Customer Success Dept
They lead by example and genuinely care about the team?
Review from Customer Success Dept
They do communicate with us regularly and ask for feedback to help shape the direction our company goes in. However I hope to see tangible changes that come from that feedback they want from us as time goes on
Review from Customer Success Dept
What does the leadership team need to get better at?
Get better at focusing on customer experience rather than elaborate process which is only becoming a hassle and not making anybody's life easier. Treat and talk to employees with respect and support them. If not attrition is bound to happen
Review from Customer Success Dept
Unrealistic expectations. Dedicating resources to problems that would benefit our customers and employees.
Review from Customer Success Dept
There has been consistent loss and turnover, especially of talented employees, and leadership doesn't seem to be acknowledging this or the reasons for the turnover. There is also a very low morale it seems that is not being acknowledged.
Review from Customer Success Dept
Stop focusing on perfection and micromanaging; instead, prioritize recognizing progress, celebrating success, and supporting learning from mistakes.
Review from Customer Success Dept
Considering they can do more and believe in their employees
Review from Customer Success Dept
What is the best part about your compensation package?
401k 401k 401k 401k 401k match
Review from Customer Success Dept
The salary is in the average range of the role I'm in, even if towards the bottom
Review from Customer Success Dept
Finally getting a 401k match was great!
Review from Customer Success Dept
the salary is in line with market levels
Review from Customer Success Dept
The compensation is not up to the market standards, considering the experience and performance. The Evaluation should be considered for Market correction.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Upping Compensation to industry standards
Review from Customer Success Dept
Sometimes it feels that the compensation for the role doesn't match the level of responsibility - would love more fair/competitive pay. There has been a lot of change/transition amongst team members, having a monthly mental wellness benefit would also support overall mental wellbeing.
Review from Customer Success Dept
I feel extremely undervalued of the compansation iam getting at my SME role. The management could not even give me the title that they promised which is extremely disheartening.
Review from Customer Success Dept
My total contribution to this organization could be better utilized and putting me in the salary range necessary to "feel better". I have asked for more than I am currently getting paid with the understanding those before me have been paid at my asking amount.
Review from Customer Success Dept
The constant change of responsibilities which has increased workload over the past year without any significant increase in compensation is reason 1. We are very much on the low side of market average for my position.
Review from Customer Success Dept
What are some of the best things about your team?
Transparency, Collaborative efforts, Work Ethic
Review from Customer Success Dept
Great workers overall. Great. Workers.
Review from Customer Success Dept
- Collaborative - Always willing to help / listen - honest - best people to work with
Review from Customer Success Dept
What I like most about my team is that everyone’s just really kind and helpful. You
Review from Customer Success Dept
We connect on a human level and are always supportive of one another!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Focus on work and don't ask anything personal
Review from Customer Success Dept
I it would be gud if the say thing straight up rather not back stab
Review from Customer Success Dept
They need to be motivated and start enjoying what they do
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Family feeling, tight knit teams
Review from Customer Success Dept
Remote work culture and upbeat team mates
Review from Customer Success Dept
Everyone is so approachable and willing to help out with any questions that you may have. Complete support provided and always treated as a person.
Review from Customer Success Dept
I think the culture here is really positive overall. People are kind, easy to work with, and always willing to help when they can. It makes the environment feel supportive and just a good place to be in day to day.
Review from Customer Success Dept
I do feel supported as a human, i.e. I'm not just an employee ID number but the leadership I work with regularly I know cares about me, my work-life balance, my goals, my development, etc
Review from Customer Success Dept
What needs to change to make the company culture better?
Management should change and managers should learn to manage the team without playing favourites or being biased
Review from Customer Success Dept
Senior executives needs to be transparent on how profits are spent. They are always talking about growth happened, but where is that profit being spent, people assume its always in senior executives pockets.
Review from Customer Success Dept
People are very disrespectful and sometimes insensitive when they talk
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Making clients happy, and help them get the most out of ZF
Review from Customer Success Dept
I enjoy the autonomy and the ability to make decisions.
Review from Customer Success Dept
My team and the peers I work with
Review from Customer Success Dept
What makes me happiest at work is helping people. I like being able to solve problems or make things easier for someone, it?
Review from Customer Success Dept
My team and my colleagues that I work with, hands down
Review from Customer Success Dept
What's going wrong and how can it be improved?
Unclear roles. Better internal communication, process mapping, and clear role responsibilites.
Review from Customer Success Dept
New challenges and new engagements are needed at ZF. Everything is too redundant
Review from Customer Success Dept
There is too much focus on issues and whats wrong but the success of a team or an individual is barely highlighted. One award is not enough there should be more team wins and appreciation. They should encourage a more professional behaviour, starting from the leadership team
Review from Customer Success Dept
The workload can be overwhelming at times.
Review from Customer Success Dept
Previously, ZeroFox felt like a place where you could really be heard and where ELT was listening. Those days feel gone. Additionally, it feels as though my team has taken a major back burner and almost doesn't exist anymore. Town Halls feel completely corporate and there is no personal touch.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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