TTEC Empresa reivindicada
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. consulte Mais informação
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Ttec has offered me amazing opportunities to learn and advance within the company. In about 2 years, I went from taking calls to becoming the Operations Manager. Another 6 months later, and I became our Site Lead. The growth has been amazing, and Ttec seems to see and reward those with skill.
O que você mais gosta nos lideres?
Our leaders are committed to diversity, employee safety, progression, and digital solutions that define excellent client and customer service.
O que faz você mais feliz no trabalho?
I enjoy being a problem solver and driving performance. I also enjoy the challenges of a shifting environment that require quick responses and adaptability. I also enjoy the development opportunities provided to me at Ttec.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
My team is great, but my peers are not. With training in a different hierarchy, there is almost zero accountability for the training manager's consistently poor performance. The other manager have little engagement in events, improving employee experience, and consistent communication.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
Our culture has so much potential to be engaging and satisfying for our employees, but managers lack the drive to discuss and promote the values of our company. There is a lot of work put into the employee experience and providing next generation support a solutions to our clients.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
I have been in my role as an Operations Manager for almost a year. When I came into the position, I was offered over $10,000 less than my predecessor for taking on the same project. I have managed a tech migration, ramp up, larger headcount with fewer supervisors with better results.
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