Communication amongst themselves first, followed by better communication to their caregivers. Also, new staff/caregivers need much more thorough and consistent training from day one. The minimal training that is offered is no where near enough. Staff meetings need to be paid or no one will attend.

Initially, I spoke with the owner over the phone and we chatted for ~15 min. It felt like he was invested, hands-on, and caring. Then, I interviewed with office staff in person and that was also a positive, relaxed process. She was very informative about what to expect.

I really enjoy working with the majority of our clients. I also enjoy the few minutes of communication when relieving the previous caregiver - makes me feel more connected to know how the shift went and how they are doing personally. I feel like we offer a valuable service.

Better communication from the top down. Many of us feel completely disconnected from the main office and often don't even know who works there. At least from an outside perspective, there seems to be a lot of turnover, both for office staff and caregivers. Seems like all feedback is negative.

We all need paid training and team meetings on a regular basis. This should be offered in "satellite" locations as well as in the city of the main office. Many of us live/work 50+ miles away from the home office and it's just not practical for us to make that drive. Maybe video conference?

A lot of the work we do is CNA level work, despite the fact that we are not actually CNAs. Pay needs to reflect the level of care involved, not just a flat rate. Night shifts should be paid a shift differential and night time staff should be expected to stay awake/alert during their shift.