
Positive attitude every day and polite behaviour.
I love empowering new agents to solve issues that they did not realize they had the capability to solve.
They do not micro manage me and trust me to make decisions that allow me maximize my usefulness to Sunnova.
Everyone is able an willing to jump in and assist which allows us to pool our skills and talents together.
I feel slightly undervalued because I do much more work than I was hired to do. I was hired as an IRT agent. Then I was asked to move to digital interactions team where I trained the entire department on the new tasks assigned to them. I train, manage IRT cases and do DIT tasks. Same rate of $19.50