Sunnova Energy International, Inc. Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Good people. Culture can be a challenging one as we are moving from silos to collaboration
Review from Customer Support Dept
My overall experience with the company is a very positive one.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The really caring, the leadership is amazing, the feeling of having dependable Job, in my opinion, the best company I never been in SONNOVA.
Review from Customer Support Dept
Very structured and well thought out
Review from Customer Support Dept
What I like best about the leadership team, is that they work with all departments to assist them to continually improve, thus helping the company to move as a single unit towards a stronger Sunnova.
Review from Customer Support Dept
The Leader leads by example and the open communication. Listens to what is being communicated.
Review from Customer Support Dept
They listen and Aleia < Christina & Peter always make time for their peers.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication with employess and leadership.
Review from Customer Support Dept
What is the best part about your compensation package?
the best one, I ever had
Review from Customer Support Dept
The base pay component is best
Review from Customer Support Dept
The best part about the compensation package is that the health benefits.
Review from Customer Support Dept
The bonus based on your exception tracker at the end of the year. Thank you.
Review from Customer Support Dept
I like that if we do good on our calls at the end of the year our bonuses are based on performance and I love that!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I believe we can be more competitive with pay. Its hard to attract talent directly from competitors.
Review from Customer Support Dept
I feel slightly undervalued because I do much more work than I was hired to do. I was hired as an IRT agent. Then I was asked to move to digital interactions team where I trained the entire department on the new tasks assigned to them. I train, manage IRT cases and do DIT tasks. Same rate of $19.50
Review from Customer Support Dept
have differential pay for nights/ weekends and or for knowing a second language.
Review from Customer Support Dept
Dealer support tier 2 should start at $20. This is tedious work, and employees in this department work long shifts happily doing overtime, dedicated to getting the job done. The next option would be Making dealer support and hybrid position. Some days office, others work from home.
Review from Customer Support Dept
Given my proven track record as a Temp, I expected my salary to be maintained. Rather my salary was reduced to become full time. I enjoy my job and needed the benefits which is why I accepted a reduction in salary. However, salaries should be adjusted to keep up with the cost of living.
Review from Customer Support Dept
What are some of the best things about your team?
Team work, the comprehensive while working, the Friendship
Review from Customer Support Dept
They are dedicated and hard working.
Review from Customer Support Dept
Very smart and good people in general
Review from Customer Support Dept
Some of the best things about my team is that we come with a positive attitude to work and help each other succeed.
Review from Customer Support Dept
Everyone has potential and most work well together! I enjoy encouraging and being a team player to help all to succeed and reach their goals to embrace Sunnova to be the best and grow.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
listen better to homeowners needs and carry out actions they promise the homeowner they will do for them.
Review from Customer Support Dept
They need to improve there leadership skills.
Review from Customer Support Dept
My coworkers should communicate effectively and take initiative to resolve pending items.
Review from Customer Support Dept
Some need a much better understanding of what we do, learn the basics of solar, the program, and our processes. Some need to learn active listening in order to provide impeccable customer service. Need to log concise notes in Salesforce. Be willing to communicate and welcome constructive criticism.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone have the same mentality and created culture of Safety because Sunnova built a Safety environment
Review from Customer Support Dept
The celebration and attention to community
Review from Customer Support Dept
The most positive thing about the culture and environment at my company is that they strive to keep HQ connected with the other divisions with fun activities.
Review from Customer Support Dept
Interest Leadership takes in it's employees.
Review from Customer Support Dept
Most positive is they are understanding
Review from Customer Support Dept
What needs to change to make the company culture better?
Less meetings, less approval steps, and button down a bit
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The learning and the everyday new things a can learn in my Job
Review from Customer Support Dept
Making an impact by improving current processes and that we're headed towards an innovative future that is going to change the energy industry.
Review from Customer Support Dept
Making a difference for customers
Review from Customer Support Dept
What makes me the most happy at work is the working with a diverse group of co-workers.
Review from Customer Support Dept
Productivity, and showing genuine interest in one another!
Review from Customer Support Dept
What's going wrong and how can it be improved?
work load not spread out evenly
Review from Customer Support Dept
Management seems to view their employees as robots with no personal lives and expect us to uproot and change our daily lives to revolve around work. Unfortunately, this is not sustainable and leads to employee frustration that will never be fixed with pizza.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Sunnova Energy International, Inc. yet.
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What would you most like to see improved at your company?
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