Sunnova Energy International, Inc. Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Compared, i love working for Sunnova Energy. I can see myself working here for along time.
Review from Customer Success Dept
Wonderful training program and a professional team of workers
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beautiful learning experience that has helped me grow, personally and in my career
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What do you like best about the leadership team?
the fact that i am NOT a number doing things to make THEM look good. They actually care about me as a PERSON and make sure the path of success is well lit for me instead of me going into each day blind.
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They're very understanding to your needs, and wanna make sure your safe while doing your job.
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Everything!! The importance of safety and service
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What I like best ; communication and inclusion
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trust, communication, accountability, common goals, respect and innovation
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What does the leadership team need to get better at?
To stop micromanaging their employees and making them feel unappreciated for their job performance. Nothing is ever good enough no matter what you do.
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What is the best part about your compensation package?
The best part for me is how much we make here with Sunnova. They take care of their employees and it shows
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Insurance for me and my family
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Best part is paid time off
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PTO, bonus, and Sunnova discount
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Paid time off, for me.
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Why do you feel undervalued and what would make you feel better about your compensation?
Our supervisor will give a compliment and at the same time say you did something wrong. Expectations are wanting a robot with no feelings and only perfection when you are already doing your best to preform your daily tasks. Nothing is ever good enough.
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A raise would be good considering the hardship of the economy and the price of living.
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I work in the collections department and in pretty much every job that is a collection we should have incentive commissions for all the money we collect daily.
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What are some of the best things about your team?
We share some the same goals and ambitions
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We all work great together
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Best part of it is diversity
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When we are allowed to conversate, we all get along.
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Everyone contributes their fair share.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
being able to express concerns with no judgement.
Review from Customer Success Dept
I love the fact that mines and everyone else safety is number one, and everyone has a great attitude
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Safety and service is a priority each and every day
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it is all very diverse
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The benefits the company offers.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being independent to a sense but knowing that you have a great team behind you when you need them.
Review from Customer Success Dept
Doing good quality work safely
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no micromanaging, but always happy to lend a helping hand
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a healthy work environment, fair compensation, access to employer-sponsored benefits, opportunities for development and the potential for advancement
Review from Customer Success Dept
Again, my coworkers and being able to reach the customers via the call center.
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What's going wrong and how can it be improved?
The supervisors have high expections and do not care how hard you are working and always want more. Nothing is good enough but they also do not help to relieve the daily work load to help out the employees instead have demands and make comments if something was not done by there standards.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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