American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
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They are an excellent company to work for, especially for military, they care about you and try to work with you and be a family. Even though customer care is not important, employee care is.
What makes you most happy at work?
I am most happy when I get off and go home.
What is most positive about the culture and environment at your company?
We support each other and look out for each other, but care nothing about customers.
What did you like most about the interview process?
I was hired in a panel interview by my peers. It made me feel the experience of being an employee owned company.
What do your coworkers need to improve and how could you work together better?
We need to get back to caring for the customer and actually show a desire to be beneficial to our customers, quit being so nonchalant, especially to customers that use discounts. We tend to treat spenders better.
What does the leadership team need to get better at?
This company has now dedicated themselves to finding ways to pull money out of the passengers pocket. We used to work to make the experience good for the customer. Now it is how can we take as much money from them as we can and give them as little as we can, almost like punishing people for using us
Other Employee Reviews for American Airlines
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