American Airlines Sales Department Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept
Review from Sales Dept
What do you like best about the leadership team?
They want the best for us all.
Review from Sales Dept
They try to have lots of diversity.
Review from Sales Dept
They truly care about rmployees
Review from Sales Dept
Our CEO truly cares about his employees! I came from a company that did not care for the employees on the frontline so I love where I am now
Review from Sales Dept
They actually care about the frontline employees
Review from Sales Dept
What does the leadership team need to get better at?
They need to get better at communicating with their workers.
Review from Sales Dept
This company has now dedicated themselves to finding ways to pull money out of the passengers pocket. We used to work to make the experience good for the customer. Now it is how can we take as much money from them as we can and give them as little as we can, almost like punishing people for using us
Review from Sales Dept
Changing the "corporate culture" doesn't mean just adopting a lot of random programs. Fred Smith (FedEx) understands the concept of "treat your employees right and everything else will fall into place". Doug Parker should take lessons from Fred Smith!
Review from Sales Dept
What is the best part about your compensation package?
401k Matching and health benefits.
Review from Sales Dept
Health and dental. Along with flight benefits.
Review from Sales Dept
Raises and pay rates are great
Review from Sales Dept
We have a very great pay rate! And raises are welcomed!
Review from Sales Dept
Getting raises throughout the year
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Everyone doing the same job needs to be paid the same (within reason based on seniority).
Review from Sales Dept
I feel undervalued because im yelled at all day on the phone and not getting paid enough for it. Callers come in fussing at me for refunds on refundable tickes.
Review from Sales Dept
The "Incentive Compensation" for Sales is suppose to account for 25% of total compensation. However, nobody understands how it's calculated and it rarely amounts to a "hill of beans".
Review from Sales Dept
What are some of the best things about your team?
Our leader is really great.
Review from Sales Dept
I honestly can't say any good things about my team.
Review from Sales Dept
We work together to get a great outcome
Review from Sales Dept
We work together and hard to make sure all operations run smoothly
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
We need to get back to caring for the customer and actually show a desire to be beneficial to our customers, quit being so nonchalant, especially to customers that use discounts. We tend to treat spenders better.
Review from Sales Dept
Understand all job groups and policies as one accord.
Review from Sales Dept
What is most positive about the culture and environment at your company?
Diversity and inclusive culture. No judgement.
Review from Sales Dept
Nothing i can think of.
Review from Sales Dept
We support each other and look out for each other, but care nothing about customers.
Review from Sales Dept
Everyone all works towards the same goals
Review from Sales Dept
Everyone is friendly and wants to do our best!
Review from Sales Dept
What needs to change to make the company culture better?
Stop promoting incompetent people into management positions.
Review from Sales Dept
What did you like most about the interview process?
I liked the organization and the interview questions.
Review from Sales Dept
The interviewer was one of the reasons I decided to accept the job
Review from Sales Dept
I was hired in a panel interview by my peers. It made me feel the experience of being an employee owned company.
Review from Sales Dept
The variety of questions asked and the different backgrounds of the interviewers.
Review from Sales Dept
The interviewing manager was the best part of the process. The third party vendor was the worst part.
Review from Sales Dept
What would you improve about your company's interview process?
The interview process was easy it was enjoyable. no improvement needed on that
Review from Sales Dept
What makes you most happy at work?
Talking with passengers and my fellow coworkers.
Review from Sales Dept
I am most happy when I get off and go home.
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When I am able to help a customer.
Review from Sales Dept
My coworkers are always able to make the day bearable
Review from Sales Dept
The environment of people I’m around!
Review from Sales Dept
What's going wrong and how can it be improved?
I work at home and I book tickets. I often get angry customers on my phone who want a refund on a nonrefundable ticket. I often get cussed at, yelled at, and death threats said towards me every day while on the phone. Customers shouldn't be allowed to speak to us this way.
Review from Sales Dept
Management needs to listen to front line employees that interact with customers on a daily basis. They set their own agenda and hope that the front line employees will agree with it. Management will never ask front line employees "how can we do this better?"
Review from Sales Dept
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