American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
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Very stressful as stated before when explaining what needs to change about american airlines.
What is most positive about the culture and environment at your company?
Nothing i can think of.
What are some of the best things about your team?
I honestly can't say any good things about my team.
What does the leadership team need to get better at?
They need to get better at communicating with their workers.
What would you improve about your company's interview process?
The interview process was easy it was enjoyable. no improvement needed on that
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because im yelled at all day on the phone and not getting paid enough for it. Callers come in fussing at me for refunds on refundable tickes.
What's going wrong and how can it be improved?
I work at home and I book tickets. I often get angry customers on my phone who want a refund on a nonrefundable ticket. I often get cussed at, yelled at, and death threats said towards me every day while on the phone. Customers shouldn't be allowed to speak to us this way.
Other Employee Reviews for American Airlines
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