T-Mobile Sales Department Employee Reviews
Briefly describe your overall experience at your company
Leftist , low paying, high churn, fraud to get the iob done.
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What do you like best about the leadership team?
What I appreciate about my leadership team is their transparency.
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My coworkers treat me like family and we look out for each other which is comforting.
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They are very approachable and quick to offer feedback and help with advancement opportunities.
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My leadership is phenomenal but I've had a few store managers in the past that were horrible. Thankfully upper management is flexible and willing to help
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My leadership team is very helpfull and lead by example
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What does the leadership team need to get better at?
Realistic goalsetting on conversions which wont push employees to do shady things. Transparency And stability,
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Better managing structure e.g (district managers, cluster managers, reliable managers) and for it to be enforced. Have more district managers. Not yust one.
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They need to be more straigtfowarf and they need to appreciate the persons that have been working for tbr comapny 4+ years and actually compensate them not hire some people that tarnish the reputation we so hardly worked for
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Social contacts and a better wage security system during the pandemic.
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Local leaders above store manager are completely disconnected with how the business work
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What is the best part about your compensation package?
You are compensated fairly but you WILL WORK FOR ALL of your money.
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Stock options, higher education paid for, 401k match program.
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Healthcare is excellent and inexpensive to employee
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healthcare ,schooling , commission , 401 k ,
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Stok grants are phenomenal, also as a salesperson commission is nice.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay us what we are worth. Tmobile is not pushing a "Digital Readyness" movemnt. Essentially so the customer can add lines, upgrade etc without us. Mobile experts get paid for 2 years. What happens after thag though? THEY WONT NEED US.
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I feel undervalued because on indeed its saying 15-20$ Hourly plus base while I make much less then that. A slap in the face to someone who stuck around while we shuffled through 8 different managers
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Higher pay grade, more communication, more respect for amount of workload taken on, relatively new to the company and my regional manager just walked out(while I have no store manager) and I am the only employee left at my location... yet still no thanks for keeping the store afloat or anything...
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I don't work for Corporate, i only work for a private dealer, so there is no benefits and no paid time off.
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There is a huge difference between TPR vs Corporate Benefits. We should get The same benefits
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What are some of the best things about your team?
The best part about my team is their willingness to help each other.
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They support each other and are always making sure we work together
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We have each others backs.
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We all get along more like a family
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Positive and always want to everything we can to make a customer have a good expirience
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What do your coworkers need to improve and how could you work together better?
Better sales people, better training
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Taking advantage of their position. district managers are not checking up on managers. My co worker takes 1 hour breaks or up to 2 hours and alwyas calling off. Ive been micro managing for the manager. I dont respect her anymore. They need to hire someone that actually wants to work. Positivity.
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Technical skills, professionalism, customer service skills, etc.
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In store team works together well
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they need to stop being so lazy
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What is most positive about the culture and environment at your company?
The internal customers aka my employees
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The most positive thing about tmobile it's the company's all inclusive culture.
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Not enough pay with amount of work we do. They stack on tasks like "digital ready" and atvthe end of the transaction help customer sign up for the tmobile app online. Then get hit with hurry up, and high unrealistic goals.
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Emphasis on employees and customers. A true people first company.
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Very diverse and non judgmental
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What needs to change to make the company culture better?
Have more than one district manager that operates more than 10 stores. They are never seen through months, better managing structure. Not have bogus managers that are lazy.
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streamline bureaucracy, accelerate review processes, and improve the CRM system
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The traffic is super low here at our Findlay, OH location. So it really feels like what we do in sales doesn’t cover us being able to stay open! Now I do think the training, the scheduling and staff itself was all terrific. But it just really boils down to the lack of traffic for us! Thank you
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Upper management does not know how to treat employees
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Fit the right employees to the demographics in that certain area
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What did you like most about the interview process?
Great questions were asked often
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Open communication to what is expected but overall the company doesnt provide a labor book for employees. PTO doesnt exist with wireless vision.
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Thoroughly making sure you are ready for the job, setting clear expectations.
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Straight to the point all the information needed was provided
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they listen to your input and treat you fairly
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What would you improve about your company's interview process?
the DM took really long to get back to me
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What makes you most happy at work?
Everyday it's a new learning experience
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Fixing customer's problems and being fairly compensated for it
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The people I have the pleasure of serving every day
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Making customers so satisfied that they not only leave good reviews, come back, and of course recommend us to family and friends
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fun to work with ppl and positive ppl
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What's going wrong and how can it be improved?
Keep your employees happy and don't have any more layoffs
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Everything. I doubt it will be fixed because to my knowledge the management has already given up and plans on just selling my location instead of investing a LITTLE time and effort to fix what could be their lead grossing store.
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Pressure from quotas can be hard
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Employees voices are not heard, upper management picks poor Management, sales goals are unrealistic and the increase in store responsibilities with lesser pay
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creeping back to the old carrier tricks, Complicated promos that almost no one qualifies for, fees for everything and not rewarding current customers. Old and tired promos are not helping
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What would you most like to see improved at your company?
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