Chegg Claimed Company
Millions of people all around the world learn with Chegg. No matter the goal, level, or style, Chegg helps learners learn with confidence. We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights. Our platform also helps learners build essential life and job skills to accelerate their path from learning to earning, and we work with companies to offer learning programs for their employees. Chegg is a publicly held company and trades on the NYSE under the symbol CHGG. For more information, visit www.chegg.com. read more
The idea had a lot of potential but unfortunately the leaders and the employees underneath them are driving the company to the ground with not paying a hoot about the customer, who puts roof over their head and feeds their families!
What needs to change to make the company culture better?
focus more on customer experience and customer service
What does the leadership team need to get better at?
Leadership needs to listen to what customers are saying and teach employees to have customer centric focus
What do your coworkers need to improve and how could you work together better?
coworkers need to put themselves in the shoes of customers and ask themselves how they would like to be treated... it's as simple as that... rather than being obnoxious & rude
What's going wrong and how can it be improved?
if leadership puts more emphasis on customer service, it can be improved dramatically. Obviously, the people at the top don't give a scoot about employees delivering 5-star customer service. And the apple does not fall far from the tree. So the employees & coworkers don't give a --- about customers
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