First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
In my branch specifically we all have each other's backs and truly care for one another. Nobody is hesitant to help anyone when they need it, or are just overwhelmed and stressed.
What are some of the best things about your team?
My team at my branch works together to make sure we help out if others are struggling or pick up slack if we can. We always have each other's backs and feel supported and it's usually the only true support we can rely on.
What does the leadership team need to get better at?
Morale has been low, many employees don't truly feel appreciated in how they are paid, along with we feel like we are often given false promises. When something is said is going to happen or something is improving no one holds their breath, gets their hopes up, we always prepare for the worst.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel as though responsibilities keep getting added on and it's just not explicitly stated in our job description is what we are told. I personally often feel as though I am being taken advantage of because it is just expected I'll say yes to extra tasks without the compensation or even recognition
What does the leadership team need to get better at?
Truly listen to our feedback. They will act like they are listening and will do something about it, but then nothing ever happens, or it takes years. They are very reactive not proactive. We understand somethings do not happen overnight, it should not take so long for them to act or us to see change
What's going wrong and how can it be improved?
Branches are so short staffed we are constantly over worked, burnt out, and stressed. A typical day you usually have 4 people. If one person calls off then you only have 3 people and you can't take lunches or have to completely change your appts for the day, etc. Bad for our wellbeing and cust exper
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