Liveops Claimed Company
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. read more
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Talks a big work/life balance game but doesn't back it up. The company has grown enormously in the past couple of years and hasn't put effort into scaling operations so everyone is either overworked or still working like it's five years ago instead of stepping up.
What did you like most about the interview process?
I spoke to all three leaders on my team.
What would you most like to see improved at your company?
True diversity in executive leadership (middle management and entry level are doing well in this area).
What do you like best about the leadership team?
The leadership is approachable and instituted more regular updates during Covid, which helped with some of the uncertainty.
What is most positive about the culture and environment at your company?
Liveops allows us to effect change in our departments. Ideas are not dismissed because that's "not how we do things."
What are some of the best things about your team?
My direct team is amazing. Hard-working, smart, dedicated to the success of our agents. Many of the teams I work with are not great.
What's going wrong and how can it be improved?
Balance valuing employees with pleasing clients. Manage clients better so that we have some stability and can operate more on our terms instead of constantly jumping into frenzied motion when they throw something at us.
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