D
54/100
Liveops Claimed Company
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. read more
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Liveops Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
Good bonuses and better then average pay.
Clearly based on performance results
I am an Independent Contractor with no benefits
Review from Customer Support Dept
Didn't go over them terms
the pay was good I only received talk time pay but that is fine
Low cost of enrollment fairly compensated.
I make a decent amount of money and I don't have to leave the house.
I enjoy paid time off.
Incentives and flexible schedule to fit my needs
Review from Customer Support Dept
steady payment without having to contact with problems.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They only pay for talk time, but have jobs that require work to be done off the phone like chat, email , and other duties which end up being unpaid work.
Those who works & have invested their time for the company are not getting the communication they need from the company.
Being commission based you would think they would have a more competitive pay rate.
when should be paid for the whole time be commit to the client not just talk time.
All contractors/employees need to be paid more and given more support in general.
compensation is great; we are independent 1099 contractors, so no benefits, which is fine
I am an independent contractor.
liveops cares more about the client then the agents
No, nothing. They didn’t contact me to star
The pay is not enough for the level of stress and work you have to do off the phone, which you are not compensated more than a few pennies for.
I feel valued day-to-day but not when in reference to growth opportunities. Depending on the department growth is dependent on who you interact with not on job performance. Growth and promotions should be based on ability, attitude, compentancy, not who is seen the most chatting in Slack.
the pay rate for work keeps dwindling from $0.25 per minute talk time across the board to most lines paying $0.20 per minute and some paying a little as $0.08 plus incentives. the call volume is less and the pay is also less. I would feel better about compensation if i was paid $0.25-0.35 talk time
Review from Customer Support Dept
No benefits are provided for 1099 employee but at least offer some discounts.
Review from Customer Support Dept
If you are out of work and have no other option, 25 cents per minute might be something that works for you. But if you are used to being paid a set rate, it's torturous to see if you can make the quarters add up.
Review from Customer Support Dept
I am only paid .25 cents a minute of talk time
Review from Customer Support Dept
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