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Liveops Claimed Company

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. read more

EMPLOYEE PARTICIPANTS: 225

TOTAL RATINGS: 1898

CEO: Greg Hanover

Liveops Company Culture

Liveops Culture

This score is derived from employee ratings & reviews

3.3/5

Liveops' Overall Culture is rated C

Top Rated Culture Dimensions

Environment

Professional Development

B-

CEO Rating

C+

Manager

C+

Meetings

C+

Liveops CEO

Top 50%Top 50% of Similar Size Companies on Comparably

Greg Hanover

71 /100

Diversity at Liveops

Bottom 25%Bottom 25% of Similar Size Companies on Comparably

D+

Diverse employees at Liveops have rated Team, Retention, and Environment as the highest categories they have scored

Women at Liveops

Bottom 25%Bottom 25% of Similar Size Companies on Comparably

D+

Women at Liveops have rated Professional Development, Environment, and Manager as the highest categories they have scored

Liveops eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 45%Bottom 45% of Similar Size Companies on Comparably

Recommend to a Friend?

Liveops employees are 12% more likely to recommend Liveops as a great place to work

46%	Promoters
20%	Passives
34%	Detractors

Working at Liveops

Working at Liveops is rated below average by 225 employees, across various culture dimensions. Liveops employees rate Environment highest among all categories, and think that Perks And Benefits and Compensation have the most room for improvement, putting Liveops’s culture in the Bottom 40% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Phoenix. See below in detail how working at Liveops was rated by employees.

Overall Company Culture at Liveops

Overall Company Culture at Liveops is rated C

Last updated months ago

Bottom

40%

Liveops ranks in the Bottom 40% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 225 Employees

View Results

100

Summary	Department	Score
Customer Support 67	Customer Support	67
Operations 61	Operations	61

Liveops Employee Reviews

Out of 202 Liveops employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Liveops improve their work culture.

66%

34%

Positive Reviews	66%
Constructive Feedback	34%

Positive Reviews From Liveops Employees

What is most positive about the culture and environment at your company?
They attempt to be upbeat and obfuscate the real situations of people working for less than minimum wage.
Anonymous Review
What do you like best about the leadership team?
There is an assumption that we know of them, we do NOT
Anonymous Review
What did you like most about the interview process?
Straight forward personal experience questions.
Review from Customer Support DeptAnonymous Review

Constructive Feedback From Liveops Employees

What would you improve about your company's interview process?
Better screening process for agents and Leadership and better training.
Anonymous Review
What's going wrong and how can it be improved?
Lack of knowledge about services
Anonymous Review
What do your coworkers need to improve and how could you work together better?
Communication and professionalism the ARA need more training on how to lead teams.
Anonymous Review

Liveops Company Information

Liveops Company Overview

Headquarter	1365 N Scottsdale Rd, Suite 390 Scottsdale, AZ 85257 United States of America
Website	www.liveops.com
Founding Date	2000
Tel	8009084502
Company Status	Private
Jobs	join.liveops.com
Social Sites

Liveops Competitors

Liveops competitors include Concentrix, Working Solutions, and Arise Virtual Solutions. Liveops ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Liveops compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About Liveops Competitors

Liveops Employees

225 employees at Liveops have reviewed Liveops across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 225 Liveops employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Liveops are mostly dissatisfied with their total compensation at Liveops, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Liveops are generally satisfied with their team. 225 Participants grade the quality of their coworkers a C-. The majority believe the meetings at Liveops are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Liveops believe the environment at Liveops is positive. Most Participants believe the pace of work at Liveops is comfortably fast. About 81% of the employees at Liveops work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Liveops are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Liveops - Employee Onboarding

The prevailing opinion from employees about joining Liveops is that the company was very prepared on their first day. Liveops employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Liveops Employee Onboarding

Liveops KPIs and OKRs

At Liveops 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Liveops' KPIs and OKRs is essential for its success. Out of 3 Liveops employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	67%
No	33%

Are the KPIs/OKRs for your department clear?

Liveops KPIs & OKRs

Liveops CEO & Leadership

Liveops CEO - Greg Hanover

71 /100

Liveops’s CEO Greg Hanover started in this role in 2017. Greg’s approval rate is just above average, putting Greg in the Top 50% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in Phoenix. Greg Hanover is well regarded by employees for the Environment Liveops offers, and ranks among the Top 35% of CEOs by employees in that category. Greg is most liked by employees in the Operations department and Caucasian employees. However, employees with Entry Level experience have a slightly unfavorable view of the CEO. When compared to Liveops’s competitors, Greg Hanover ranks just above Arise Virtual Solutions’s CEO Scott Etheridge. With Greg’s leadership, Liveops employee respondents are most happy about their Environment and Professional Development. Greg was rated slightly below average for Perks And Benefits.

Liveops Leadership

The Liveops Executive Team is rated a “C” and led by CEO Greg Hanover, Senior Vice President of Marketing David Greenberg, and Vice President, Finance Darron Yancy

Explore Liveops Leadership Team

Liveops Salaries

How much does Liveops pay?

How much do people at Liveops get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Liveops is $96,947, or $46 per hour, while the estimated median salary is $140,732, or $67 per hour.

At Liveops, the highest paid job is a Director of Engineering at $172,475 annually and the lowest is an Operations Manager at $43,356 annually. Average Liveops salaries by department include: Admin at $53,187, HR at $90,652, Business Development at $96,660, and Product at $123,437. Half of Liveops salaries are above $140,732.

96 employees at Liveops rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 285 ratings) while 92 employees at Liveops rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 97 ratings).

Last updated months ago.

Liveops Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $75k	$75k	1st Percentile
20th Percentile $105k	$105k	20th Percentile
40th Percentile $127k	$127k	40th Percentile
60th Percentile $190k	$190k	60th Percentile
80th Percentile $235k	$235k	80th Percentile
100th Percentile $327k	$327k	100th Percentile

$96,947^*

Average Compensation

$140,732^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Liveops Salaries by Department

Explore Liveops Salaries

Diversity & Inclusion at Liveops

Diverse employees at Liveops score the company 70/100 across various culture categories, placing Liveops in the Bottom 25% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Liveops across various culture dimensions.

Ranked Culture the Highest

Women 67/100

Department - Customer Support

Men N/A/100

Diverse Employees 63/100

Department - Customer Support

Ranked Culture the Lowest

Women 61/100

Department - Operations

Men N/A/100

Diverse Employees N/A/100

Explore Liveops Diversity & Inclusion

Liveops Perks & Benefits

Health & Wellness

Dental Insurance
Vision Insurance
Health Insurance
Life Insurance

Paid Time Off

PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan
Performance Bonus
Employee Stock Purchase Plan

Office Perks

Free Food
Company Social Outings
Work From Home Policy

Explore Liveops Perks and Benefits

Liveops PTO

Liveops' PTO and Vacation policy typically gives unlimited days off a year. Liveops' benefits and PTO Package averages to represent a $2500+ cash value per month.

Answer	Percent
Flex Time	100%
Vacation Policy	0%
Office Meals	0%
401k Contribution	0%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	0%
No	100%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	34%
$1500 - $2500/mo	0%
$1000 -$1500/mo	33%
$500 -$1000/mo	0%
Less than $500/mo	33%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Liveops PTO Policy

Liveops Careers

Liveops Jobs

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Let Liveops Know You Want To Work There

Overview of Candidates Interested in Liveops on Comparably

Candidates By Department

	All Industries	100%

Candidates By Location

	Little River	100%

Frequently Asked Questions regarding Liveops

What is Liveops address?

Liveops location is at 1365 N Scottsdale Rd, Suite 390

Who is the CEO of Liveops?

Liveops CEO is Greg Hanover, their score by employees is 71

What is Liveops eNPS?

The eNPS for Liveops is 12

What is the salary for Account Executive in Liveops?

Account Executive average salary in the US is 112k

What are the salaries in the Business Development in Liveops?

The average salaries for Business Development in Liveops is 97k

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