Liveops Outlook Employee Reviews

That my efforts are appreciated and move our business forward.

Helping families protect their families.

I like setting my own hours

Review from Customer Support Dept

Picking my own commits working from home

Working with my team and getting the goal

working with people, at home, getting paid. PRICELESS

Review from Customer Support Dept

Being able to work from home

What makes me most happy is the ability to show up for myself. No one is hounding me or standing over my shoulder. I need to be present and mindful for my own success.

When I am able to complete a project and see the end results that those results positively impacted a client or agent. When an agent has indicated that what I have done truly helped them and that the extra time changed their life, or helped them, their family, etc., the best feeling possible.

My team and the autonomy we are given

Review from Customer Support Dept

Flexibility and family oriented workplace

Review from Customer Support Dept

When there are enough hours for me to make enough. If not it makes me depressed and I dont'; want to work.

Review from Customer Support Dept

what makes me most happy is solving customers problems!

Lack of knowledge about services

Listen to what the contractors have to say and not blame the client.

Review from Customer Support Dept

Liveops is only concerned with the business that they contract with and show very little concern with the people that contract with them.

There's no real vetting when hiring contractors. If you have a pulse, the right computer and can pass a background check, you're hired. Because of this customers suffer.

no solutions to help customer

Review from Customer Support Dept

have more job offers to accomidate the amount of agents you have

Terrible. They all ignore me

updates are slow to customer's policy info. Calling leads when policies are actively in force due to poor update. Need more specific dispositions to avoid unnecessary calling people over and over.

Balance valuing employees with pleasing clients. Manage clients better so that we have some stability and can operate more on our terms instead of constantly jumping into frenzied motion when they throw something at us.

Most customers I speak to seem confused as to what it is the client I work for does, and it leads to a lot of frustration for the customer.

agents are on the front lines of company representation. So for all of the efforts we make to keep customers happy. I feel devalued by being paid less than ever. As if the company/clients feel my contribution is cheap. PAY CONTRACTED AGENTS MORE

Review from Customer Support Dept

Response from Liveops

Thank you for your review! All opportunities pay for time spent talking on the phone and assisting customers. Actual earnings may vary depending on the opportunity, call type, call volume, and other factors.

The amount of callers that claim that PPL is holding their check, I believe this can improved by educating people about how the system works and letting them know that is not PPL holding the money is their Service coordinator approving the hours and PPL has no contacted with them.

Review from Customer Support Dept

Better training with more role plays with people who know what they are doing and can help and guide us.

Review from Customer Support Dept

Telemarketing is just a nuisance to people, and even though LiveOps works by taking customer calls, agents still get the rep of being a telemarketer because we are trying to upsell.

Review from Customer Support Dept

what I like best is flexibility of schedule.

True diversity in executive leadership (middle management and entry level are doing well in this area).