Liveops Employee Reviews
Out of 202 Liveops employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Liveops improve their work culture. The Customer Support team, with 67% positive reviews, reports the best experience at Liveops compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There is an assumption that we know of them, we do NOT
They are transparent with decisions, communicate regularly and empower their teams.
They help support their agents
Review from Customer Support Dept
They understand relationships with Independent Contractors.
Great support team. Very helpful and want your business to succeed.
What does the leadership team need to get better at?
Leadership has little to know idea what they’re doing most policies and training are outdated from lack of communication with the clients LiveOps represen
communication when issues arise, all they can tell you is to create a case.
I know that this is a virtual system & we enter this environment as self employed. But there got to be countability & communication. In LO we are all bundle as the same, the system seem to be against those who want to work & make a living - it is now more invested on cheap labor. it's the survival o
keeping apps workings and follow thru on important matters in a timely fashion.
communication training giving locations of resources
What is the best part about your compensation package?
Good bonuses and better then average pay.
Clearly based on performance results
I am an Independent Contractor with no benefits
Review from Customer Support Dept
Didn't go over them terms
the pay was good I only received talk time pay but that is fine
Why do you feel undervalued and what would make you feel better about your compensation?
They only pay for talk time, but have jobs that require work to be done off the phone like chat, email , and other duties which end up being unpaid work.
Those who works & have invested their time for the company are not getting the communication they need from the company.
Being commission based you would think they would have a more competitive pay rate.
when should be paid for the whole time be commit to the client not just talk time.
All contractors/employees need to be paid more and given more support in general.
What are some of the best things about your team?
There is a small group of highly skilled contractors that love what they do and excel but it's still meaningless to the company.
Review from Customer Support Dept
employees come together to help one another and often know more than the team leads or trainers.
Down to earth and hard working.
Loyal, cooperative, collaborative, trustworthy, dependable
You get help from team mates
What do your coworkers need to improve and how could you work together better?
Communication and professionalism the ARA need more training on how to lead teams.
i have no clue about these questions
It is not that they need much improving - there is no communication bcz it is not really advised - this is a virtual system, it is hard to know who is against you & who is not.
be open for questions and not take it personal when you dont understand and want to ask to explain
Be responsible to justify salary.
What is most positive about the culture and environment at your company?
They attempt to be upbeat and obfuscate the real situations of people working for less than minimum wage.
co-workers have teams and other ways to help anyone with questions or just needs help.
Friendly, willingness to listen, willingness to offer solutions
Everyone is very positive and helpful to one another
It family first all the time because we are family.
What needs to change to make the company culture better?
Actually listen to the workers and let people go with no reason. We don't have to tell you is not good enough.
Review from Customer Support Dept
I already did. All my frustration.
Environment is not very helpful from tge higher ups.
Review from Customer Support Dept
What did you like most about the interview process?
Straight forward personal experience questions.
Review from Customer Support Dept
That was in 2012 - this question is not applicable to me.
The were very transparent about this position
it is all done by email
Review from Customer Support Dept
Virtual zoom calls from home
What would you improve about your company's interview process?
Better screening process for agents and Leadership and better training.
Better communication and less tech issues.
all that training and no pay
Review from Customer Support Dept
Make it smother and answer questions more easily about the process.
Review from Customer Support Dept
What makes you most happy at work?
Helping families protect their families.
I like setting my own hours
Review from Customer Support Dept
Picking my own commits working from home
Working with my team and getting the goal
That my efforts are appreciated and move our business forward.
What's going wrong and how can it be improved?
Lack of knowledge about services
Listen to what the contractors have to say and not blame the client.
Review from Customer Support Dept
Liveops is only concerned with the business that they contract with and show very little concern with the people that contract with them.
There's no real vetting when hiring contractors. If you have a pulse, the right computer and can pass a background check, you're hired. Because of this customers suffer.
no solutions to help customer
Review from Customer Support Dept
What do you like best about your company?
what I like best is flexibility of schedule.
What would you most like to see improved at your company?
True diversity in executive leadership (middle management and entry level are doing well in this area).