Liveops Employee Reviews
Out of 202 Liveops employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Liveops improve their work culture. The Customer Support team, with 67% positive reviews, reports the best experience at Liveops compared to all other departments at the company.
What does the leadership team need to get better at?
Leadership has little to know idea what they’re doing most policies and training are outdated from lack of communication with the clients LiveOps represen
communication when issues arise, all they can tell you is to create a case.
I know that this is a virtual system & we enter this environment as self employed. But there got to be countability & communication. In LO we are all bundle as the same, the system seem to be against those who want to work & make a living - it is now more invested on cheap labor. it's the survival o
keeping apps workings and follow thru on important matters in a timely fashion.
communication training giving locations of resources
Why do you feel undervalued and what would make you feel better about your compensation?
They only pay for talk time, but have jobs that require work to be done off the phone like chat, email , and other duties which end up being unpaid work.
Those who works & have invested their time for the company are not getting the communication they need from the company.
Being commission based you would think they would have a more competitive pay rate.
when should be paid for the whole time be commit to the client not just talk time.
All contractors/employees need to be paid more and given more support in general.
What do your coworkers need to improve and how could you work together better?
Communication and professionalism the ARA need more training on how to lead teams.
i have no clue about these questions
It is not that they need much improving - there is no communication bcz it is not really advised - this is a virtual system, it is hard to know who is against you & who is not.
be open for questions and not take it personal when you dont understand and want to ask to explain
Be responsible to justify salary.
What needs to change to make the company culture better?
Actually listen to the workers and let people go with no reason. We don't have to tell you is not good enough.
Review from Customer Support Dept
I already did. All my frustration.
Environment is not very helpful from tge higher ups.
Review from Customer Support Dept
What would you improve about your company's interview process?
Better screening process for agents and Leadership and better training.
Better communication and less tech issues.
all that training and no pay
Review from Customer Support Dept
Make it smother and answer questions more easily about the process.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Lack of knowledge about services
Listen to what the contractors have to say and not blame the client.
Review from Customer Support Dept
Liveops is only concerned with the business that they contract with and show very little concern with the people that contract with them.
There's no real vetting when hiring contractors. If you have a pulse, the right computer and can pass a background check, you're hired. Because of this customers suffer.
no solutions to help customer
Review from Customer Support Dept
What would you most like to see improved at your company?
True diversity in executive leadership (middle management and entry level are doing well in this area).