Marriott – I recently booked a stay on line using points only to have the hotel change my resevation and point requirements three days prior to my arrival. I have a talked to five different reps with no resolution. Very canned responses without taking any accountabilty to understand and fix the mistake made. | Comparably

Marriott – I recently booked a stay on line using points only to have the hotel change my resevation and point requirements three days prior to my arrival. I have a talked to five different reps with no resolution. Very canned responses without taking any accountabilty to understand and fix the mistake made.

Marriott International has named Variety senior editor Marc Graser editorial director of the company’s Creative and Content Studio. read more
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I recently booked a stay on line using points only to have the hotel change my resevation and point requirements three days prior to my arrival. I have a talked to five different reps with no resolution. Very canned responses without taking any accountabilty to understand and fix the mistake made.

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