Marriott CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
experience has been great and a lot of opportunities for learning
Review from Customer Support Dept
Review from Customer Support Dept
I feel like I never know what's going on. Sometimes I feel invisible.
Review from Customer Support Dept
What do you like best about the leadership team?
That your concerns and worries are never forgotten and are quickly able to get solved
Review from Customer Support Dept
generally positive, willing to help out the team
Review from Customer Support Dept
they are punctual with schedules and follow availability.
Review from Customer Support Dept
They are kind and helpful
Review from Customer Support Dept
giving change to ambitious employees to grow.
Review from Customer Support Dept
What does the leadership team need to get better at?
Not lying to guests about our occupancy if they don't 'look like they can pay.'
Review from Customer Support Dept
Interacting with and helping other employees
Review from Customer Support Dept
The team needs to work on being more organized. Managers are not very supportive of their employees. They're often not present. They need to hire supervisors and managers who will work just as hard as the rest of the staff.
Review from Customer Support Dept
Needs to stop hiring friends and family and catering to them. Management needs to learn to listen to employees
Review from Customer Support Dept
scheduling is very bad and so are room inspections
Review from Customer Support Dept
What is the best part about your compensation package?
pensions service charge and tembealding
Review from Customer Support Dept
401k is a good one
Review from Customer Support Dept
Consistency is of upmost importance.
Review from Customer Support Dept
Besides the hotel discounts they offer licenses to learn other language and thats amazing
Review from Customer Support Dept
the awesome benefits are the best part
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay because is also hard work and at times a exceed the standards
Review from Customer Support Dept
being able to accrue PTO
Review from Customer Support Dept
Stock compensation would be great. Health benefits for part time students would be great
Review from Customer Support Dept
A company that makes 21 billion a year can pay their workers a livable wage.
Review from Customer Support Dept
I wish my supervisor would pay more attention to me. I wish my schedule were more flexible and less chaotic.
Review from Customer Support Dept
What are some of the best things about your team?
We help each other and encouraging and stand up strong
Review from Customer Support Dept
That you can speak openly about problems without getting judged. They make me feel comfortable and always are a shoulder to cry on.
Review from Customer Support Dept
Everyone is friendly and supportive
Review from Customer Support Dept
they work hard and listen to instructions
Review from Customer Support Dept
understanding respecting and valuing each other's differences.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers should be supportive of one another and not competing with one another. Competing to have supervisors authority without the title or pay. Competing to be in charge when supervisors or managers go MIA
Review from Customer Support Dept
Everything is nobody's job.no communication. No one on time to relieve you from your shift
Review from Customer Support Dept
no gossiping and lying to each other and slacking
Review from Customer Support Dept
This is a solitary job.
Review from Customer Support Dept
Not talking negatively about their job and guests
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
everyone helping each other out so we all finish on time
Review from Customer Support Dept
guest interaction is encouraged and supplies are always ordered on time
Review from Customer Support Dept
I like my coworkers, beyond that, nothing.
Review from Customer Support Dept
They seem to value customers.
Review from Customer Support Dept
diversity and inclusion friendships teambilding
Review from Customer Support Dept
What needs to change to make the company culture better?
The office people, general manager she has no clue what a house keeper entails. She never listens to one complaint we have or if we're extremely low on supplies and if were already busting our humps with 12 hours straight cleaning she has no problem putting more work on us if a problem were to arise
Review from Customer Support Dept
Management needs to change in this particular setting
Review from Customer Support Dept
What did you like most about the interview process?
That the manager was respectfully and polite easy questions
Review from Customer Support Dept
Got the job on the spot
Review from Customer Support Dept
detailed questions and a good back and forth
Review from Customer Support Dept
It was fairly easy and simple.
Review from Customer Support Dept
very professional and effective and efficient questions
Review from Customer Support Dept
What would you improve about your company's interview process?
Nothing, I had a neutral experience.
Review from Customer Support Dept
they could make you more comfortable by not keeping you waiting
Review from Customer Support Dept
What makes you most happy at work?
seeing my friends, learning new skills, meeting guests
Review from Customer Support Dept
Getting to know new people from all around the world
Review from Customer Support Dept
getting paid and interacting with hundreds of guests
Review from Customer Support Dept
I like getting attention, because there's not enough of it.
Review from Customer Support Dept
Coworkers make me happy at work
Review from Customer Support Dept
What's going wrong and how can it be improved?
Need liners in the trash cans! Supplies need to get refilled more often. Recycling bins but no recycling program is pretty lame
Review from Customer Support Dept
Pay employees more, don't lie about occupancy if you feel they don't 'look' the part.
Review from Customer Support Dept
Supervisors and Managers need to be present and working just as hard as everyone else. Managers and supervisors often disappear in the middle of shifts or rarely leave their office.
Review from Customer Support Dept
Promises need to be kept, raises need to be given and management needs to stay there 8 hours a day they get paid for it
Review from Customer Support Dept
the workplace is drama and unprofessional
Review from Customer Support Dept
What do you like best about your company?
the perks and the benefits
Review from Customer Support Dept
my boss treats me like a human
Review from Customer Support Dept
What would you most like to see improved at your company?
better rate of pay based on each persons strengths vs weaknesses
Review from Customer Support Dept
hire more employees and stick to company policy even with confrontational guests
Review from Customer Support Dept