
Guests are not getting the best experience possible. Start by allowing more labor usage in each unit. This will cure alot of issues. "Sales cures all" is a lie, especially when you do get more sales but have no extra help to fulfill that demand. More labor = happier customers, and more productivity.
If there were enough people to fill all positions at any given time you would see better b2b and more productivity. Instead you cut labor and expect more productivity. That makes 0 sense. Horrible business model. Again, fully staff the units and we will be able to give the guest a great experience.