SPS Commerce Claimed Company
#TeamSPS is addressing inventory and supply chain challenges for today’s retail businesses. read more
I just wish I felt like this company cared about more than just the Sales reps. I'm not an AE and those non-sales teams are very high school ish - so I constantly feel judged.
Briefly describe your overall experience at your company
It's improving now that I no longer work in Customer Success, but it still feels like because I'm not a Sales Rep I don't matter. It's hard to know if I can advance in my role and there is so much that is not spoken about that I just have to 'accept'
What makes you most happy at work?
Feeling like I matter and that I'm recognized for the work I do.
What is most positive about the culture and environment at your company?
There is a small but close group of people that seems to actually care about each other and are willing to help one another
What makes you most happy at work?
Accomplishing goals, people showing gratitude for the work that I am doing, and being paid in accordance to the work that is expected of me.
What does the leadership team need to get better at?
It seems like SPS does not care about their support employees - the average raise was 2%, teams are understaffed, employees feel ignored, it just seems like unless you are an Account Executive you don't matter.
Why do you feel undervalued and what would make you feel better about your compensation?
For what is asked of me I feel like I could be better paid. They always say that they are paying 'market' but we are constantly losing people to better paying jobs that are 100% remote.
What needs to change to make the company culture better?
I wish that employees in roles that are not sales felt like they mattered. So many people play roles in helping sales close deals, retain customers, troubleshoot, support, and they barely get a thank you at this company.
What does the leadership team need to get better at?
They don't seem to care about the pandemic and getting large amounts of people into groups. They say that it's okay to be remote but they using very passive-aggressive language to make people feel bad if they don't attend these large events.
Why do you feel undervalued and what would make you feel better about your compensation?
I'm asked constantly to do work beyond my job description and then when I get 'exceeds expectations' and get a 2% raise and find out it's the same as people on my team that got 'meets expectations' it just seems like people don't value the employee, they value the dollar.
What do your coworkers need to improve and how could you work together better?
SPS is a white privilage click - it feels like high school and the majority of the employees seem to struggle with accepting people who are not like them. Even when I first interviewed I was told by my recruiter 'I may not fit in because I don't drink.'
What do your coworkers need to improve and how could you work together better?
I think SPS is extremely high-school esque. It seems like people only stick with the people that they know and don't show a willingness to open up to others and talk to someone they don't know. Makes someone feel like they can only talk to their own team.
Other Employee Reviews for SPS Commerce
×