SPS Commerce Claimed Company
#TeamSPS is addressing inventory and supply chain challenges for today’s retail businesses. read more
The employees who have stayed for years do not feel appreciated. We are paid less than the new hires, and we are asked to train all of the new hires on top of our workload. It gets so frustrating. It makes me want to look for a new job.
What is most positive about the culture and environment at your company?
Being able to work at home.
What does the leadership team need to get better at?
Paying a far wage and not saying we are getting a paid holiday off only to take away another holiday secretly (Gave us MLK day and took away Christmas Eve).
What's going wrong and how can it be improved?
We are not providing fast, prompt answers to our customers. They feel bait and switched because they get a great experience with sales, then it is a challenge to get implementation to setup their projects.
What do your coworkers need to improve and how could you work together better?
We need to hire talent from all over the country and not just mostly from Minnesota to find the best talent. We also need more Customer Success colleagues to work a Pacific Standard Time work schedule to provide support for clients on the West Coast.
Why do you feel undervalued and what would make you feel better about your compensation?
We should adjust the salary of individuals who have been here a while to match what we pay outside hires to attract them to the role. The new insurance plans through United Healthcare cost significantly more than past healthcare costs. It is sometimes double if not triple what it used to costs me.
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