67
NPS
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Henri Bendel
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About Henri Bendel's Brand
Henri Bendel, established in 1895, is an American upscale women's specialty store based in New York City. Among its major competitors, Henri Bendel is ranked in 1st place for NPS while Kate Spade is 2nd, and Tory Burch is 3rd.
Henri Bendel Ranking
- #1 / 4 of its competitors
Henri Bendel NPS
Henri Bendel's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Henri Bendel's customers would recommend using the product based on a scale of -100 to 100.
Henri Bendel Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Henri Bendel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Mar 2024 66 | Mar 2024 | 66 |
How Other Brands Compare
Henri Bendel is ranked first for NPS among its competitors. Nordstrom and Victoria's Secret come in second and third, with L Brands coming in at #4.
Henri Bendel |  Nordstrom |  Victoria's Secret |  L Brands | |
| Global Ranking | #- | #97 | #119 | #315 |
| NPS | 67 | 20 | 12 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $5.84B | $17.23B | $2.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Henri Bendel NPS vs. Competitors
Compared to its competitors, Henri Bendel's NPS is rated right above Kate Spade.
| COMPANY | NPS Score | |
|---|---|---|
| Henri Bendel | 67 |
 | Kate Spade | 41 |
 | Tory Burch | 22 |
| Nordstrom | 20 |
| Victoria's Secret | 12 |
| L Brands | 12 |
Henri Bendel as an Employer
3.4/5
Henri Bendel has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Henri Bendel scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Henri Bendel would recommend the brand to a friend. ENPS measures how likely Henri Bendel employees would recommend working at Henri Bendel to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
