100
NPS
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Adecco
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About Adecco's Brand
Adecco offers Human Resources services and a range of staffing and career resources to clients and associates. Among its major competitors, Adecco is ranked in 1st place for NPS while Recruit Holdings is 2nd, and Express Employment Professionals is 3rd. Overall, Adecco has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.44B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Adecco Ranking
- #1 / 4 of its competitors
Adecco NPS
Adecco's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Adecco's customers would recommend using the product based on a scale of -100 to 100.
Adecco Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Adecco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
How Other Brands Compare
Adecco is ranked first for NPS among its competitors. Express Employment Professionals and Randstad come in second and third, with ManpowerGroup coming in at #4. Among those competitors, it is the most valued company.
Adecco |  Randstad |  ManpowerGroup |  Express Employment Professionals | |
| Global Ranking | #- | #525 | #- | #- |
| NPS | 100 | 17 | 2 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $11.44B | $47.78M | $3.86B | $254.70M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adecco NPS vs. Competitors
Compared to its competitors, Adecco's NPS is rated right above Recruit Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Adecco | 100 |
 | Recruit Holdings | 100 |
| Express Employment Professionals | 20 |
| Randstad | 17 |
 | Aquent | 7 |
| ManpowerGroup | 2 |
Adecco Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Adecco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Adecco Customer Loyalty vs. Competitors
Compared to its competitors, Adecco's Customer Loyalty score is rated right above Recruit Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Adecco | 100% |
| Recruit Holdings | 100% |
| Randstad | 78% |
| Aquent | 77% |
| Express Employment Professionals | 71% |
| ManpowerGroup | 69% |
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Adecco Product Quality
4/5
Adecco has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Adecco Product Information
Adecco’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.adeccogroup.com
- Company Size
- 10,000+ Employees
Industry
Staffing and Recruiting
Adecco Product Quality vs. Competitors
Compared to its competitors, Adecco's Product Quality score is rated right above Aquent, and is preceded by Recruit Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Recruit Holdings | 5/5 |
| Adecco | 4/5 |
| Aquent | 3.8/5 |
| ManpowerGroup | 3.8/5 |
| Randstad | 3.7/5 |
| Express Employment Professionals | 3.5/5 |
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Adecco Pricing
Adecco ROI & Value For Money
4/5
Adecco has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Adecco Pricing vs. Competitors
Compared to its competitors, Adecco's ROI score is rated right above Express Employment Professionals, and is preceded by Recruit Holdings.
| COMPANY | Pricing Score | |
|---|---|---|
| Recruit Holdings | 5/5 |
| Adecco | 4/5 |
| Express Employment Professionals | 3.8/5 |
| Randstad | 3.7/5 |
| Aquent | 3.6/5 |
| ManpowerGroup | 3.6/5 |
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Adecco Customer Satisfaction (CSAT)
Adecco Customer Satisfaction (CSAT) Score
100 / 100
Adecco has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Adecco Customer Satisfaction vs. Competitors
Compared to its competitors, Adecco's Customer Satisfaction score is rated right above Recruit Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Adecco | 100% |
| Recruit Holdings | 100% |
| Aquent | 80% |
| Express Employment Professionals | 76% |
| ManpowerGroup | 74% |
| Randstad | 69% |
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Adecco Customer Service
4/5
Adecco has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Adecco's Customer Service
Address
10151 Deerwood Park Blvd Bldg 200, Jacksonville, FL 32256
Website
https://www.adeccogroup.com
Phone Number
41-44-878-8888
Adecco's Social Links
Adecco Customer Service vs. Competitors
Compared to its competitors, Adecco's Customer Service score is rated right above Express Employment Professionals, and is preceded by Recruit Holdings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Recruit Holdings | 5/5 |
| Adecco | 4/5 |
| Express Employment Professionals | 4/5 |
| Aquent | 3.8/5 |
| Randstad | 3.7/5 |
| ManpowerGroup | 3.5/5 |
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