100
NPS
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CACi
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About CACi's Brand
CACI offer marketing solutions and information systems to a wide range of industries across both private and public sectors. Among its major competitors, CACi is ranked in 2nd place for NPS while immixGroup is 1st, and Booz Allen Hamilton is 3rd.
CACi Ranking
- #1 / 4 of its competitors
CACi NPS
CACi's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CACi's customers would recommend using the product based on a scale of -100 to 100.
CACi Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CACi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
CACi is ranked first for NPS among its competitors. Booz Allen Hamilton and SAIC come in second and third, with Leidos coming in at #4.
CACi |  Booz Allen Hamilton |  SAIC |  Leidos | |
| Global Ranking | #- | #449 | #666 | #- |
| NPS | 100 | 37 | 31 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $11.09B | $4.85B | $13.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CACi NPS vs. Competitors
Compared to its competitors, CACi's NPS is rated right above Booz Allen Hamilton, and is preceded by immixGroup.
| COMPANY | NPS Score | |
|---|---|---|
 | immixGroup | 100 |
| CACi | 100 |
| Booz Allen Hamilton | 37 |
| SAIC | 31 |
| Leidos | 11 |
 | Battelle Memorial Institute | 0 |
 | STG | 0 |
 | Dignitas Technologies | N/A |
 | MicroTech | -34 |
CACi Customer Satisfaction (CSAT)
CACi Customer Satisfaction (CSAT) Score
100 / 100
CACi has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CACi Customer Satisfaction vs. Competitors
Compared to its competitors, CACi's Customer Satisfaction score is rated right above STG, and is preceded by immixGroup.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| immixGroup | 100% |
| CACi | 100% |
| STG | 100% |
| SAIC | 79% |
| Leidos | 78% |
| Battelle Memorial Institute | 72% |
| Booz Allen Hamilton | 71% |
| MicroTech | 50% |
| Dignitas Technologies | 0% |
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Consumer vs. Employees
CACi scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CACi would recommend the brand to a friend. ENPS measures how likely CACi employees would recommend working at CACi to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
