-94
NPS
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Actavis
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About Actavis' Brand
Actavis is a global, integrated specialty pharmaceutical company. Among its major competitors, Actavis is ranked in 6th place for NPS while sandoz is 1st, and Teva Pharmaceuticals is 2nd.
Brand at a Glance
35%
Customer Loyalty
1.6/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
Actavis Ranking
- #4 / 4 of its competitors
Actavis NPS
Actavis's Net Promoter Score (NPS) is a -94 with 0% Promoters, 6% Passives, and 94% Detractors. Net Promoter Score tracks whether Actavis's customers would recommend using the product based on a scale of -100 to 100.
Actavis Overall NPS
| 0% | Promoters |
|---|---|
| 6% | Passives |
| 94% | Detractors |
Actavis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Oct 2022 -75 | Oct 2022 | -75 |
Dec 2022 -80 | Dec 2022 | -80 |
Feb 2023 -83 | Feb 2023 | -83 |
Jun 2023 -87 | Jun 2023 | -87 |
Aug 2023 -88 | Aug 2023 | -88 |
Nov 2023 -91 | Nov 2023 | -91 |
Jan 2024 -92 | Jan 2024 | -92 |
Feb 2024 -92 | Feb 2024 | -92 |
Jul 2024 -93 | Jul 2024 | -93 |
Feb 2025 -93 | Feb 2025 | -93 |
May 2025 -94 | May 2025 | -94 |
How Other Brands Compare
Actavis is ranked #4 for NPS among its competitors. Acosta and Pfizer come in first and second, with Mylan coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Actavis NPS by Gender
Male customers rated Actavis's NPS 25 points higher than Female customers.
Male
-75
Actavis's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-100
Actavis's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Actavis NPS by Ethnicity
Actavis's NPS was rated -86 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Actavis NPS by Age
Actavis's NPS was rated -100 points by customers ages 66+ on Comparably.
Actavis NPS by Usage
Actavis's NPS was rated the highest by customers who have used Actavis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
Actavis Customer Reviews
Out of the 2 Actavis customer reviews 1 was positive and 1 was constructive. Actavis customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Actavis Customer Loyalty
35%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
35% of Actavis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Actavis Customer Loyalty Score by Gender
Female customers rated Actavis's Customer Loyalty score 30% higher than Male customers.
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Male
10%
Yes
Female
40%
Yes
Actavis Customer Loyalty Score by Ethnicity
Actavis's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Actavis.
36
out of 100
Caucasian
Actavis Customer Loyalty Score by Age
Actavis's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Actavis.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Actavis Customer Loyalty Score by Usage
Actavis's Customer Loyalty score was rated the highest by customers who have used Actavis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Actavis Customer Loyalty vs. Competitors
Compared to its competitors, Actavis's Customer Loyalty score is rated right below Mylan.
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Actavis Product Quality
1.6/5
Actavis has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Actavis Product Information
Actavis’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://www.actavis.us/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Biotech and Pharmaceuticals
Healthcare
Social
Quick Insights into Actavis Product Quality
Actavis's Product Quality score was rated highest by customers who have used Actavis's products/services for 1 to 2 Years, and rated lowest by customers who have used Actavis's products/services for Less than 1 Year.
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Ranked Actavis Product Quality the Highest
Ranked Actavis Product Quality the Lowest
Actavis Product Quality Score by Gender
Male customers rated Actavis's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Actavis Product Quality Score by Ethnicity
Actavis's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Actavis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Actavis Product Quality Score by Age
Actavis's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Actavis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Actavis Product Quality Score by Usage
Actavis's Product Quality score was rated the highest by customers who have used Actavis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Actavis Product Quality vs. Competitors
Compared to its competitors, Actavis's Product Quality score is rated right below Mylan.
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Actavis Pricing
Actavis ROI & Value For Money
2.1/5
Actavis has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Actavis ROI
Actavis's ROI score was rated highest by customers who have used Actavis's products/services for 1 to 2 Years, and rated lowest by customers who have used Actavis's products/services for Less than 1 Year.
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Ranked Actavis ROI the Highest
Ranked Actavis ROI the Lowest
Actavis ROI Score by Gender
Actavis's ROI score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
Actavis ROI Score by Ethnicity
Actavis's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Actavis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Actavis ROI Score by Age
Actavis's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Actavis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Actavis ROI Score by Usage
Actavis's ROI score was rated the highest by customers who have used Actavis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Actavis Pricing vs. Competitors
Compared to its competitors, Actavis's ROI score is rated right below Mylan.
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Actavis Customer Satisfaction (CSAT)
Actavis Customer Satisfaction (CSAT) Score
18 / 100
Actavis has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
46%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Actavis Customer Satisfaction
Actavis's Customer Satisfaction score was rated highest by customers who have used Actavis's products/services for 1 to 2 Years, and rated lowest by customers who have used Actavis's products/services for Less than 1 Year.
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Ranked Actavis Customer Satisfaction the Highest
Ranked Actavis Customer Satisfaction the Lowest
Actavis Customer Satisfaction Score by Gender
Actavis's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Actavis.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 40% |
Actavis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Actavis' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
Actavis Customer Satisfaction Score by Usage
Actavis's Customer Satisfaction score was rated the highest by customers who have used Actavis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Actavis Customer Satisfaction vs. Competitors
Compared to its competitors, Actavis's Customer Satisfaction score is rated right below Mylan.
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Actavis Customer Service
1.8/5
Actavis has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Actavis's Customer Service
Address
400 Interpace Parkway, Parsippany, NJ
Website
http://www.actavis.us/
Phone Number
1(800) 900-1644
Quick Insights into Actavis Customer Service
Actavis's Customer Service score was rated highest by customers who have used Actavis's products/services for 1 to 2 Years, and rated lowest by customers who have used Actavis's products/services for Less than 1 Year.
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Ranked Actavis Customer Service the Highest
Ranked Actavis Customer Service the Lowest
Actavis Customer Service Score by Gender
Male customers rated Actavis's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Actavis.
Male
1.9/5
Female
1.5/5
Actavis Customer Service Score by Ethnicity
Actavis's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Actavis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Actavis Customer Service Score by Age
Actavis's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Actavis.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Actavis Customer Service Score by Usage
Actavis's Customer Service score was rated the highest by customers who have used Actavis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Actavis Customer Service vs. Competitors
Compared to its competitors, Actavis's Customer Service score is rated right below Mylan.
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Actavis as an Employer
3.8/5
Actavis has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Actavis scored a -94 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Actavis would recommend the brand to a friend. ENPS measures how likely Actavis employees would recommend working at Actavis to a friend.
Net Promoter Score
-94
NPS Score
| 0% | Promoters |
|---|---|
| 6% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
