67
NPS
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Alion Science and Technology
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About Alion Science and Technology's Brand
At Alion, we combine large company resources with small business responsiveness to design and deliver engineering solutions across six core capability areas. Among its major competitors, Alion Science and Technology is ranked in 1st place for NPS while Lockheed Martin is 2nd, and General Dynamics is 3rd.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Alion Science and Technology Ranking
- #1 / 4 of its competitors
Alion Science and Technology NPS
Alion Science and Technology's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Alion Science and Technology's customers would recommend using the product based on a scale of -100 to 100.
Alion Science and Technology Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Alion Science and Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Jun 2024 66 | Jun 2024 | 66 |
How Other Brands Compare
Alion Science and Technology is ranked first for NPS among its competitors. Lockheed Martin and BAE Systems come in second and third, with AECOM coming in at #4.
Alion Science and Technology |  Lockheed Martin |  BAE Systems |  AECOM | |
| Global Ranking | #- | #418 | #540 | #630 |
| NPS | 67 | 30 | 17 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Very Positive | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $116.46B | $126.78B | $9.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alion Science and Technology NPS vs. Competitors
Compared to its competitors, Alion Science and Technology's NPS is rated right above Lockheed Martin.
| COMPANY | NPS Score | |
|---|---|---|
| Alion Science and Technology | 67 |
| Lockheed Martin | 30 |
 | General Dynamics | 21 |
| BAE Systems | 17 |
| AECOM | 12 |
 | Leidos | 11 |
 | CACI International | 5 |
Alion Science and Technology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Alion Science and Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alion Science and Technology Customer Loyalty vs. Competitors
Compared to its competitors, Alion Science and Technology's Customer Loyalty score is rated right above AECOM, and is preceded by BAE Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lockheed Martin | 79% |
| Leidos | 78% |
| CACI International | 76% |
| General Dynamics | 75% |
| BAE Systems | 72% |
| Alion Science and Technology | 68% |
| AECOM | 68% |
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Alion Science and Technology Product Quality
3/5
Alion Science and Technology has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Alion Science and Technology Product Information
Alion Science and Technology’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Military and Defense
Alion Science and Technology Product Quality vs. Competitors
Compared to its competitors, Alion Science and Technology's Product Quality score is rated right below Leidos.
| COMPANY | Product Quality Score | |
|---|---|---|
| General Dynamics | 4/5 |
| Lockheed Martin | 3.9/5 |
| BAE Systems | 3.8/5 |
| AECOM | 3.8/5 |
| CACI International | 3.8/5 |
| Leidos | 3.6/5 |
| Alion Science and Technology | 3/5 |
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Alion Science and Technology Pricing
Alion Science and Technology ROI & Value For Money
3.9/5
Alion Science and Technology has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Alion Science and Technology Pricing vs. Competitors
Compared to its competitors, Alion Science and Technology's ROI score is rated right above General Dynamics, and is preceded by Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Lockheed Martin | 4/5 |
| Alion Science and Technology | 3.9/5 |
| General Dynamics | 3.7/5 |
| BAE Systems | 3.7/5 |
| AECOM | 3.7/5 |
| CACI International | 3.7/5 |
| Leidos | 3.5/5 |
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Alion Science and Technology Customer Satisfaction (CSAT)
Alion Science and Technology Customer Satisfaction (CSAT) Score
100 / 100
Alion Science and Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alion Science and Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Alion Science and Technology's Customer Satisfaction score is rated right above CACI International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alion Science and Technology | 100% |
| CACI International | 82% |
| General Dynamics | 78% |
| Leidos | 78% |
| Lockheed Martin | 72% |
| BAE Systems | 72% |
| AECOM | 65% |
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Alion Science and Technology Customer Service
3.5/5
Alion Science and Technology has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Alion Science and Technology's Customer Service
Address
1750 Tysons Boulevard, Suite 1300, Mclean, VA 22102
Website
https://www.alionscience.com/
Alion Science and Technology's Social Links
Alion Science and Technology Customer Service vs. Competitors
Compared to its competitors, Alion Science and Technology's Customer Service score is rated right below CACI International.
| COMPANY | Customer Service Score | |
|---|---|---|
| General Dynamics | 4/5 |
| Lockheed Martin | 3.9/5 |
| AECOM | 3.8/5 |
| BAE Systems | 3.7/5 |
| Leidos | 3.6/5 |
| CACI International | 3.6/5 |
| Alion Science and Technology | 3.5/5 |
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Alion Science and Technology as an Employer
4.6/5
Alion Science and Technology has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
CEO of Alion Science and Technology
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alion Science and Technology scored a 67 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Alion Science and Technology would recommend the brand to a friend. ENPS measures how likely Alion Science and Technology employees would recommend working at Alion Science and Technology to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
