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NPS
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American Cybersystems
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About American Cybersystems' Brand
ACS Group (ACS) delivers information technology solutions, staffing and workforce management services to global Fortune 1000 companies Among its major competitors, American Cybersystems is ranked in 4th place for NPS while Randstad is 1st, and IDC is 2nd.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
4/5
Pricing
4/5
Customer Service
American Cybersystems Ranking
- #3 / 4 of its competitors
American Cybersystems NPS
American Cybersystems's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether American Cybersystems's customers would recommend using the product based on a scale of -100 to 100.
American Cybersystems Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
American Cybersystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
American Cybersystems is ranked third for NPS among its competitors. Randstad and IDC come in first and second, with TEKsystems coming in at #4.
American Cybersystems |  Randstad |  TEKsystems |  IDC | |
| Global Ranking | #- | #525 | #- | #- |
| NPS | 0 | 17 | -3 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $67.99M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Cybersystems NPS vs. Competitors
Compared to its competitors, American Cybersystems's NPS is rated right above Pyramid Consulting, and is preceded by The Judge Group.
| COMPANY | NPS Score | |
|---|---|---|
| Randstad | 17 |
| IDC | 14 |
 | The Judge Group | 9 |
| American Cybersystems | 0 |
 | Pyramid Consulting | 0 |
 | TalentBurst | N/A |
 | Manpower Consultants | N/A |
| TEKsystems | -3 |
American Cybersystems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of American Cybersystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Cybersystems Customer Loyalty vs. Competitors
Compared to its competitors, American Cybersystems's Customer Loyalty score is rated right above Pyramid Consulting, and is preceded by The Judge Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Randstad | 78% |
| TEKsystems | 71% |
| IDC | 69% |
| The Judge Group | 59% |
| American Cybersystems | 55% |
| Pyramid Consulting | N/A |
| TalentBurst | N/A |
| Manpower Consultants | N/A |
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American Cybersystems Product Quality
3/5
American Cybersystems has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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American Cybersystems Product Information
American Cybersystems’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://acsicorp.com
- Company Size
- 10,000+ Employees
Industry
Staffing and Recruiting
American Cybersystems Product Quality vs. Competitors
Compared to its competitors, American Cybersystems's Product Quality score is rated right above The Judge Group, and is preceded by TEKsystems.
| COMPANY | Product Quality Score | |
|---|---|---|
| IDC | 3.9/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.3/5 |
| American Cybersystems | 3/5 |
| The Judge Group | 2.8/5 |
| Pyramid Consulting | N/A |
| TalentBurst | N/A |
| Manpower Consultants | N/A |
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American Cybersystems Pricing
American Cybersystems ROI & Value For Money
4/5
American Cybersystems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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American Cybersystems Pricing vs. Competitors
Compared to its competitors, American Cybersystems's ROI score is rated right above Randstad.
| COMPANY | Pricing Score | |
|---|---|---|
| American Cybersystems | 4/5 |
| Randstad | 3.7/5 |
| IDC | 3.6/5 |
| TEKsystems | 3.6/5 |
| The Judge Group | 3.4/5 |
| Pyramid Consulting | N/A |
| TalentBurst | N/A |
| Manpower Consultants | N/A |
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American Cybersystems Customer Satisfaction (CSAT)
American Cybersystems Customer Satisfaction (CSAT) Score
67 / 100
American Cybersystems has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Cybersystems Customer Satisfaction vs. Competitors
Compared to its competitors, American Cybersystems's Customer Satisfaction score is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pyramid Consulting | 100% |
| IDC | 78% |
| Randstad | 69% |
| American Cybersystems | 67% |
| TEKsystems | 62% |
| The Judge Group | 44% |
| TalentBurst | 0% |
| Manpower Consultants | 0% |
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American Cybersystems Customer Service
4/5
American Cybersystems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About American Cybersystems's Customer Service
Address
2400 Meadowbrook Parkway, Duluth, GA 30096
Website
http://acsicorp.com
Phone Number
8772706248
American Cybersystems Customer Service vs. Competitors
Compared to its competitors, American Cybersystems's Customer Service score is rated right above Randstad.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Cybersystems | 4/5 |
| Randstad | 3.7/5 |
| IDC | 3.7/5 |
| TEKsystems | 3.5/5 |
| The Judge Group | 3.2/5 |
| Pyramid Consulting | N/A |
| TalentBurst | N/A |
| Manpower Consultants | N/A |
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American Cybersystems as an Employer
4.5/5
American Cybersystems has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
American Cybersystems scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of American Cybersystems would recommend the brand to a friend. ENPS measures how likely American Cybersystems employees would recommend working at American Cybersystems to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
