7
NPS
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Arbonne International
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About Arbonne International's Brand
Independent Consultant. Botanical, safe health, wellness, and fitness products. Among its major competitors, Arbonne International is ranked in 5th place for NPS while Immunotec is 1st, and USANA Health Sciences is 2nd.Their current valuation is $211.96B
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Arbonne International Ranking
- #4 / 4 of its competitors
Arbonne International NPS
Arbonne International's Net Promoter Score (NPS) is a 7 with 45% Promoters, 17% Passives, and 38% Detractors. Net Promoter Score tracks whether Arbonne International's customers would recommend using the product based on a scale of -100 to 100.
Arbonne International Overall NPS
| 45% | Promoters |
|---|---|
| 17% | Passives |
| 38% | Detractors |
Arbonne International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 15 | Feb 2023 | 15 |
Mar 2023 14 | Mar 2023 | 14 |
Jun 2023 9 | Jun 2023 | 9 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 5 | Sep 2023 | 5 |
Dec 2023 8 | Dec 2023 | 8 |
Jan 2024 13 | Jan 2024 | 13 |
May 2024 14 | May 2024 | 14 |
Jun 2024 12 | Jun 2024 | 12 |
Sep 2024 10 | Sep 2024 | 10 |
Feb 2025 7 | Feb 2025 | 7 |
How Other Brands Compare
Arbonne International is ranked #4 for NPS among its competitors. Immunotec and USANA Health Sciences come in first and second, with Herbalife coming in at third. Among those competitors, it is the second most valued company.
Arbonne International |  Herbalife |  USANA Health Sciences |  Immunotec | |
| Global Ranking | #- | #727 | #748 | #- |
| NPS | 7 | 33 | 70 | 84 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $211.96B | $1.21B | $2.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arbonne International NPS by Gender
Arbonne International's NPS was rated 36 by Female customers on Comparably.
Female
36
Arbonne International's NPS was rated 36 by Female customers on Comparably.
57%
Promoters
22%
Passives
21%
Detractors
Male
N/A
Arbonne International's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Arbonne International NPS by Ethnicity
Arbonne International's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Arbonne International NPS by Age
Arbonne International's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Arbonne International NPS by Usage
Arbonne International's NPS was rated the highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years -34 | Over 10 Years | -34 |
Arbonne International NPS vs. Competitors
Compared to its competitors, Arbonne International's NPS is rated right above Nerium International, and is preceded by Herbalife.
| COMPANY | NPS Score | |
|---|---|---|
| Immunotec | 84 |
| USANA Health Sciences | 70 |
 | Dermalogica | 36 |
| Herbalife | 33 |
| Arbonne International | 7 |
 | Nerium International | 0 |
Arbonne International Customer Reviews
Out of the 6 Arbonne International customer reviews 4 were positive and 2 were constructive. Arbonne International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Arbonne International Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Arbonne International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arbonne International Customer Loyalty Score by Gender
Arbonne International's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Arbonne International Customer Loyalty Score by Ethnicity
Arbonne International's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Arbonne International Customer Loyalty Score by Age
Arbonne International's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
56-60 40% | 56-60 | 40% |
Arbonne International Customer Loyalty Score by Usage
Arbonne International's Customer Loyalty score was rated the highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arbonne International Customer Loyalty Score by Industry
Arbonne International's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
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Arbonne International Customer Loyalty vs. Competitors
Compared to its competitors, Arbonne International's Customer Loyalty score is rated right above Nerium International, and is preceded by Dermalogica.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Herbalife | 88% |
| Immunotec | 84% |
| Dermalogica | 84% |
| Arbonne International | 70% |
| Nerium International | 47% |
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Arbonne International Product Quality
3.7/5
Arbonne International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Arbonne International Product Information
Arbonne International’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Arbonne International's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into Arbonne International Product Quality
Arbonne International's Product Quality score was rated highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and rated lowest by customers who have used Arbonne International's products/services for Over 10 Years.
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Ranked Arbonne International Product Quality the Highest
Ranked Arbonne International Product Quality the Lowest
Arbonne International Product Quality Score by Gender
Arbonne International's Product Quality score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Arbonne International Product Quality Score by Ethnicity
Arbonne International's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Arbonne International Product Quality Score by Age
Arbonne International's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
56-60 3 | 56-60 | 3 |
Arbonne International Product Quality Score by Usage
Arbonne International's Product Quality score was rated the highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arbonne International Product Quality Score by Industry
Arbonne International's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Arbonne International Product Quality vs. Competitors
Compared to its competitors, Arbonne International's Product Quality score is rated right above Nerium International, and is preceded by Herbalife.
| COMPANY | Product Quality Score | |
|---|---|---|
| USANA Health Sciences | 4.7/5 |
| Dermalogica | 4.4/5 |
| Immunotec | 4.3/5 |
| Herbalife | 4.3/5 |
| Arbonne International | 3.7/5 |
| Nerium International | 3.2/5 |
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Arbonne International Pricing
Arbonne International ROI & Value For Money
3.7/5
Arbonne International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Arbonne International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Arbonne International ROI
Arbonne International's ROI score was rated highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and rated lowest by customers who have used Arbonne International's products/services for Over 10 Years.
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Ranked Arbonne International ROI the Highest
Ranked Arbonne International ROI the Lowest
Arbonne International ROI Score by Gender
Arbonne International's ROI score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
Arbonne International ROI Score by Ethnicity
Arbonne International's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Arbonne International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Arbonne International ROI Score by Age
Arbonne International's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
56-60 3 | 56-60 | 3 |
Arbonne International ROI Score by Usage
Arbonne International's ROI score was rated the highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arbonne International ROI Score by Industry
Arbonne International's ROI score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Arbonne International Pricing vs. Competitors
Compared to its competitors, Arbonne International's ROI score is rated right above Nerium International, and is preceded by Herbalife.
| COMPANY | Pricing Score | |
|---|---|---|
| USANA Health Sciences | 4.5/5 |
| Immunotec | 4.3/5 |
| Dermalogica | 3.8/5 |
| Herbalife | 3.8/5 |
| Arbonne International | 3.7/5 |
| Nerium International | 3.2/5 |
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Arbonne International Customer Satisfaction (CSAT)
Arbonne International Customer Satisfaction (CSAT) Score
58 / 100
Arbonne International has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
46%
Satisfied
12%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arbonne International Customer Satisfaction
Arbonne International's Customer Satisfaction score was rated highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and rated lowest by customers who have used Arbonne International's products/services for Over 10 Years.
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Ranked Arbonne International Customer Satisfaction the Highest
Ranked Arbonne International Customer Satisfaction the Lowest
Arbonne International Customer Satisfaction Score by Gender
Arbonne International's Customer Satisfaction score was rated 78 by Female customers on Comparably.
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78 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
Arbonne International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arbonne International's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
0%
Arbonne International Customer Satisfaction Score by Usage
Arbonne International's Customer Satisfaction score was rated the highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arbonne International Customer Satisfaction Score by Industry
Arbonne International's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
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}Arbonne International Customer Satisfaction vs. Competitors
Compared to its competitors, Arbonne International's Customer Satisfaction score is rated right above Nerium International, and is preceded by Herbalife.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Immunotec | 89% |
| Dermalogica | 79% |
| Herbalife | 78% |
| Arbonne International | 58% |
| Nerium International | 0% |
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Arbonne International Customer Service
3.8/5
Arbonne International has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Arbonne International's Customer Service
Address
9400 Jeronimo Road, Irvine, CA
Website
http://roxanasimon.arbonne.com
Quick Insights into Arbonne International Customer Service
Arbonne International's Customer Service score was rated highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and rated lowest by customers who have used Arbonne International's products/services for Over 10 Years.
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Ranked Arbonne International Customer Service the Highest
Ranked Arbonne International Customer Service the Lowest
Arbonne International Customer Service Score by Gender
Arbonne International's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Arbonne International Customer Service Score by Ethnicity
Arbonne International's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Arbonne International Customer Service Score by Age
Arbonne International's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.6 | 26-30 | 3.6 |
56-60 3 | 56-60 | 3 |
Arbonne International Customer Service Score by Usage
Arbonne International's Customer Service score was rated the highest by customers who have used Arbonne International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arbonne International Customer Service Score by Industry
Arbonne International's Customer Service score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Arbonne International Customer Service vs. Competitors
Compared to its competitors, Arbonne International's Customer Service score is rated right above Nerium International, and is preceded by Herbalife.
| COMPANY | Customer Service Score | |
|---|---|---|
| USANA Health Sciences | 4.6/5 |
| Immunotec | 4.5/5 |
| Dermalogica | 4/5 |
| Herbalife | 4/5 |
| Arbonne International | 3.8/5 |
| Nerium International | 3.2/5 |
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Arbonne International as an Employer
4.3/5
Arbonne International has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arbonne International scored a 7 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Arbonne International would recommend the brand to a friend. ENPS measures how likely Arbonne International employees would recommend working at Arbonne International to a friend.
Net Promoter Score
7
NPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
