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NPS
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Nerium International
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About Nerium International's Brand
Nerium International offers a range of age-defying skin care products with patented ingredients to help people look younger. Among its major competitors, Nerium International is ranked in 6th place for NPS while Tata is 1st, and Dermalogica is 2nd.
Brand at a Glance
47%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Nerium International Ranking
- #4 / 4 of its competitors
Nerium International NPS
Nerium International's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nerium International's customers would recommend using the product based on a scale of -100 to 100.
Nerium International Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nerium International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Nerium International is ranked #4 for NPS among its competitors. Tata and GoPro come in first and second, with Arbonne International coming in at third.
Nerium International |  GoPro |  Arbonne International |  Tata | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | 0 | 21 | 7 | 82 |
| Valuation Updated every 24 hours for public companies | - | $945.51M | $211.96B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nerium International NPS vs. Competitors
Compared to its competitors, Nerium International's NPS is rated right above Lily Gulik, and is preceded by Arbonne International.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
 | Dermalogica | 36 |
 | Rodan and Fields | 35 |
| GoPro | 21 |
| Arbonne International | 7 |
| Nerium International | 0 |
| Lily Gulik | N/A |
Nerium International Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Nerium International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nerium International Customer Loyalty vs. Competitors
Compared to its competitors, Nerium International's Customer Loyalty score is rated right above Lily Gulik, and is preceded by Rodan and Fields.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| Dermalogica | 84% |
| Arbonne International | 70% |
| GoPro | 69% |
| Rodan and Fields | 68% |
| Nerium International | 47% |
| Lily Gulik | N/A |
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Nerium International Product Quality
3.2/5
Nerium International has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Nerium International Product Information
Nerium International’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://nerium.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Nerium International Product Quality vs. Competitors
Compared to its competitors, Nerium International's Product Quality score is rated right above Lily Gulik, and is preceded by Arbonne International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Dermalogica | 4.4/5 |
| Rodan and Fields | 4.1/5 |
| GoPro | 3.7/5 |
| Arbonne International | 3.7/5 |
| Nerium International | 3.2/5 |
| Lily Gulik | N/A |
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Nerium International Pricing
Nerium International ROI & Value For Money
3.2/5
Nerium International has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Nerium International Pricing vs. Competitors
Compared to its competitors, Nerium International's ROI score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Rodan and Fields | 3.9/5 |
| Dermalogica | 3.8/5 |
| Arbonne International | 3.7/5 |
| GoPro | 3.3/5 |
| Nerium International | 3.2/5 |
| Lily Gulik | N/A |
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Nerium International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nerium International Customer Satisfaction vs. Competitors
Compared to its competitors, Nerium International's Customer Satisfaction score is rated right above Lily Gulik, and is preceded by Arbonne International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| Rodan and Fields | 86% |
| Dermalogica | 79% |
| GoPro | 70% |
| Arbonne International | 58% |
| Nerium International | 0% |
| Lily Gulik | 0% |
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Nerium International Customer Service
3.2/5
Nerium International has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Nerium International's Customer Service
Address
4006 Belt Line Road, Addison, TX
Website
http://nerium.com/
Phone Number
(855)463-7486
Nerium International Customer Service vs. Competitors
Compared to its competitors, Nerium International's Customer Service score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| Rodan and Fields | 4.1/5 |
| Dermalogica | 4/5 |
| Arbonne International | 3.8/5 |
| GoPro | 3.4/5 |
| Nerium International | 3.2/5 |
| Lily Gulik | N/A |
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Nerium International as an Employer
2.9/5
Nerium International has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Nerium International scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Nerium International would recommend the brand to a friend. ENPS measures how likely Nerium International employees would recommend working at Nerium International to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
