84
NPS
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Immunotec
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About Immunotec's Brand
Quality products, unlimited earning opportunity. Among its major competitors, Immunotec is ranked in 2nd place for NPS while Mannatech is 1st, and USANA Health Sciences is 3rd.
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.5/5
Customer Service
Immunotec Ranking
- #1 / 4 of its competitors
Immunotec NPS
Immunotec's Net Promoter Score (NPS) is a 84 with 92% Promoters, 0% Passives, and 8% Detractors. Net Promoter Score tracks whether Immunotec's customers would recommend using the product based on a scale of -100 to 100.
Immunotec Overall NPS
| 92% | Promoters |
|---|---|
| 0% | Passives |
| 8% | Detractors |
Immunotec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
Jul 2025 80 | Jul 2025 | 80 |
Sep 2025 81 | Sep 2025 | 81 |
Nov 2025 83 | Nov 2025 | 83 |
How Other Brands Compare
Immunotec is ranked first for NPS among its competitors. USANA Health Sciences and Herbalife come in second and third, with Arbonne International coming in at #4.
Immunotec |  Herbalife |  USANA Health Sciences |  Arbonne International | |
| Global Ranking | #- | #727 | #748 | #- |
| NPS | 84 | 33 | 70 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.21B | $2.05B | $211.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Immunotec NPS by Gender
Immunotec's NPS was rated 100 by Female customers on Comparably.
Female
100
Immunotec's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Immunotec's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Immunotec NPS vs. Competitors
Compared to its competitors, Immunotec's NPS is rated right above USANA Health Sciences, and is preceded by Mannatech.
| COMPANY | NPS Score | |
|---|---|---|
 | Mannatech | 100 |
| Immunotec | 84 |
| USANA Health Sciences | 70 |
| Herbalife | 33 |
 | Isagenix International | 25 |
| Arbonne International | 7 |
Immunotec Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Immunotec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Immunotec Customer Loyalty Score by Gender
Immunotec's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Immunotec Customer Loyalty vs. Competitors
Compared to its competitors, Immunotec's Customer Loyalty score is rated right above Isagenix International, and is preceded by Mannatech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Herbalife | 88% |
| Mannatech | 85% |
| Immunotec | 84% |
| Isagenix International | 78% |
| Arbonne International | 70% |
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Immunotec Product Quality
4.3/5
Immunotec has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Immunotec Product Information
Immunotec’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.immunotec.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Healthcare
Quick Insights into Immunotec Product Quality
Immunotec's Product Quality score was rated highest by Female customers.
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Ranked Immunotec Product Quality the Highest
Immunotec Product Quality Score by Gender
Immunotec's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Immunotec.
Female
5/5
Male
N/A
Immunotec Product Quality vs. Competitors
Compared to its competitors, Immunotec's Product Quality score is rated right above Herbalife, and is preceded by USANA Health Sciences.
| COMPANY | Product Quality Score | |
|---|---|---|
| USANA Health Sciences | 4.7/5 |
| Immunotec | 4.3/5 |
| Herbalife | 4.3/5 |
| Mannatech | 4.2/5 |
| Isagenix International | 4.1/5 |
| Arbonne International | 3.7/5 |
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Immunotec Pricing
Immunotec ROI & Value For Money
4.3/5
Immunotec has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Immunotec ROI
Immunotec's ROI score was rated highest by Female customers.
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Ranked Immunotec ROI the Highest
Immunotec ROI Score by Gender
Immunotec's ROI score was rated 4.9 by Female customers on Comparably.
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Female
4.9/5
Male
N/A
Immunotec Pricing vs. Competitors
Compared to its competitors, Immunotec's ROI score is rated right above Mannatech, and is preceded by USANA Health Sciences.
| COMPANY | Pricing Score | |
|---|---|---|
| USANA Health Sciences | 4.5/5 |
| Immunotec | 4.3/5 |
| Mannatech | 4.2/5 |
| Herbalife | 3.8/5 |
| Isagenix International | 3.7/5 |
| Arbonne International | 3.7/5 |
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Immunotec Customer Satisfaction (CSAT)
Immunotec Customer Satisfaction (CSAT) Score
89 / 100
Immunotec has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Immunotec Customer Satisfaction
Immunotec's Customer Satisfaction score was rated highest by Female customers.
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Ranked Immunotec Customer Satisfaction the Highest
Immunotec Customer Satisfaction Score by Gender
Immunotec's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Immunotec.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Immunotec Customer Satisfaction vs. Competitors
Compared to its competitors, Immunotec's Customer Satisfaction score is rated right above Herbalife, and is preceded by USANA Health Sciences.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Immunotec | 89% |
| Herbalife | 78% |
| Mannatech | 75% |
| Isagenix International | 69% |
| Arbonne International | 58% |
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Immunotec Customer Service
4.5/5
Immunotec has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Immunotec's Customer Service
Address
300 Joseph Carrier, Dorton, KY J7V 5V5 Canada
Website
http://www.immunotec.com/
Phone Number
450-424-9992
Quick Insights into Immunotec Customer Service
Immunotec's Customer Service score was rated highest by Female customers.
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Ranked Immunotec Customer Service the Highest
Immunotec Customer Service Score by Gender
Immunotec's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Immunotec.
Female
5/5
Male
N/A
Immunotec Customer Service vs. Competitors
Compared to its competitors, Immunotec's Customer Service score is rated right above Mannatech, and is preceded by USANA Health Sciences.
| COMPANY | Customer Service Score | |
|---|---|---|
| USANA Health Sciences | 4.6/5 |
| Immunotec | 4.5/5 |
| Mannatech | 4.2/5 |
| Herbalife | 4/5 |
| Arbonne International | 3.8/5 |
| Isagenix International | 3.7/5 |
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Immunotec as an Employer
4.6/5
Immunotec has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Immunotec scored a 84 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Immunotec would recommend the brand to a friend. ENPS measures how likely Immunotec employees would recommend working at Immunotec to a friend.
Net Promoter Score
84
NPS Score
| 92% | Promoters |
|---|---|
| 0% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
